Gitple gets accreditation of cloud service with cloud service quality certification.
Gitple's "Hybrid Chat based Contact Center" service has been certified by Korea Cloud Industry Association's cloud service verification program. Cloud service verification system that is carried out by Korea Cloud Industry Association is a certification system for ensuring reliability between cloud
Solved customer inquiries from multiple sites at once with multi-app functionality – Membership Welfare Services Wellness Club
The well-being club is an industry-leading company that provides ubiquitous membership welfare services under the Samsung Well-Being Club and Well-being Club Membership to the Samsung Group and the (medium)large companies and public organizations. It is a company that has a
Introduction of Hybrid Chat – Pororot
Pororot is an AI character social robot that acts as a friend for children in their growth stage by supporting education, conversation, recreation, and schedule management. Pororot has given answers through their website’s FAQ and simple live chat. Moving from Simple
Immediately Start a Chat about your Pets – Cocoya, Lotte Home Shopping’s Pet Specialized Shopping Mall
Cocoya chose Gitple as their 1:1 live chat service. They are a pet specialized online shopping mall by Lotte Home Shopping. They opened in December 2017 to support healthy pet culture and to help SMB pet businesses with difficulties in
A Smoother Global Customer Support – Enertalk
Enertalk provides energy data analysis services to about 100,000 households in Korea and around the world. They enable people to check electricity usage at home using smartphone apps by measuring and analyzing electric energy data flowing through the distribution board.
“We Needed a Chat Solution with Call Center Features” – iKozen Healthcare Provider
iKozen is the first and largest membership club that provides the best healthcare services at the lowest cost. For over 10 years, they are in partnership with 1,000 businesses and sports facilities. The Choice to Manage Hundreds of Thousands of Customer
Experiencing the service -Customer
Those who are new to the workspace after signing up for the Gitple service can briefly experience how the chat App actually works. The actually operated service can be broadly understood from two perspectives - the viewpoint of the end-user and
Experiencing the service – Agent
Those who are new to the workspace after signing up for the Gitple service can briefly experience how the Gitple actually works. The actually operated service can be broadly understood from two perspectives - the viewpoint of the customer and that
How to assign agents
What is agent assignment? Agent assignment refers to the method of assigning an agent who will respond to the end-customer, if the end-customer has requested an agent. You can set the “Automatic assignment” method that connects an agent automatically using the "Team
Setting up My Service
If you have finished the service experience (end-customer section and agent section), reset the default settings to suit your environments and situations. The video below shows you the parts that seem to be reset when conducting chat actually. The contents of the
