Setting up My Service
If you have finished the service experience (end-customer section and agent section), reset the default settings to suit your environments and situations.
The video below shows you the parts that seem to be reset when conducting chat actually.
The contents of the above video are as follows.
Frequently used phrases
- You can respond to the chat request of the customer quickly using the phrases that were prepared and saved in advance.
- You can adjust both the category name and display sequence.
- Editing a FAQ item
- You can use an image, using HTML elements, besides text.
- You can classify chat more quickly using tags and manage it systematically (statistical processing, etc.).
- Session tag – tagging about session details
- User tag – tagging about end-customers
Setting business hours
- You can set “Respond all the time” or details by date.
If you select “Set by date”, it can be set as follows. Or, you can set lunchtime additionally.
- A customer inquiry alert can be received via the e-mail or internal messenger (Slack, Jandi, Highworks).