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[av_heading heading=’ 하이브리드 채팅상담 서비스’ tag=’h2′ style=’blockquote modern-quote’ size=’64’ subheading_active=’subheading_above’ subheading_size=’32’ padding=’15’ color=’custom-color-heading’ custom_font=’#ffffff’ av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” admin_preview_bg=” av_uid=’av-38lthf’]
사람과 봇이 함께 하는
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채팅기반의 차세대 고객센터 솔루션 깃플을 도입해보세요. 전화보다 채팅이 편한 고객이 많아지고 있어, 매출증대 효과를 기대할 수 있습니다!
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채팅기반의 차세대 고객센터 솔루션 깃플을 도입해보세요. 전화보다 채팅이 편한 고객이 많아지고 있어, 매출증대 효과를 기대할 수 있습니다!
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전문 상담사를 위한
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문의 고객

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  • 항시 문의 – 밤낮 휴일 구분없이 언제 어디서든 문의를 할 수 있고, 답변이 올 때까지 기다릴 필요가 없습니다.
  • 바로 문의 – 사용 중인 앱(홈페이지, 모바일)을 이탈하지않고, 앱 내에서 모든 질의응답이 바로 이루어집니다.
  • 간단 문의 – 상담에 필요한 과거 문의 내용, 앱 상황 등에 대해서 새롭게 설명하지 않아도 됩니다.

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상담사

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  • 사전 처리 – FAQ 안내, 메시지 접수, 대기 안내 등으로 상담사 연결없이 고객 응대를 사전에 처리할 수 있습니다.
  • 자동 처리 – 대화시에도 자동화된 고객의 정보를 바탕으로, 미리 저장해둔 답변 혹은 FAQ 검색 결과를 바로 입력할 수 있습니다.
  • 사후 처리 – 대화 종료시 상담 노트를 쉽게 남길 수 있을 뿐만 아니라, 통계 및 고객 분석 자료로 자동으로 활용될 수 있도록 해줍니다.

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관리자

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  • 비용 절감 – 콜센터 CTI 혹은 카카오 상담톡과 같은 구축 비용이 필요 없고, 효과적인 상담사 운영을 통해 비용을 절약할 수 있습니다.
  • 데이터 분석  실시간 모니터링, 기간별 통계, 고객 리스트 등 모든게 준비되어있습니다.
  • 서비스 개선 – 의미있는 고객과의 소통을 통해서 서비스의 문제점과 개선점을 쉽게 파악할 수 있습니다.

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간단 예시
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간단한 코드를 통해서 앱 내에 기본 채팅창이 생기고, 자사 브랜드에 맞는 디자인 적용 후 테스트
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서비스 제공자의 브랜드 고유성을 지켜줍니다. 서비스 앱의 UI/UX 디자인에 맞춰 채팅 화면 맞춤제작이 가능합니다.
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자동답변으로 즉시 해결을 유도하고, 필요시에 상담원 연결
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FAQ안내봇, 상담안내봇, 상담접수봇, 상담평가봇 등의 비대면 챗봇과 상담사 연결 후에도 기계적인 일을 처리하는 도우미봇을 통해서, 고객 응대 생산성을 높여줍니다.
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상담할 때 고객 정보를 활용하여 더욱 정확하고 빠른 답변

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앱 사용 데이터 및 서비스 이용 내용을 바탕으로 상담사가 더욱 정확하고 빠른 고객 대응할 수 있습니다.
상담내용에 따른 정보 업데이트를 바탕으로 점점 더 고객에 대한 정보가 풍부하게 됩니다.
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다양한 입력 포맷 지원, 자주 사용하는 문구 관리, 상황에 맞는 메시지 추천

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고객 문의 내용에 따라서 가능한 답변들을 상담사에게 추천해 주고, 다양한 템플릿을 통해 상담사가 최소한의 입력으로 일관되고 오류 없는 메시지 전달이 가능합니다.
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언제 어떤 이유로 고객 문의가 급증했는지 등의 통계분석과 이메일로 보고서 받기

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원하는 기간에 대한 다양한 고객 상담 통계 데이터 확인이 가능합니다.
관리자가 원하는 형태로 통계 데이터를 재가공할 수 있고, 보고서 형태로 받아볼 수 있습니다.
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서비스의 성격과 상담사 조직에 따른 알맞은 대응순위 설정을 합니다.

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주제별로 전문 상담원을 자동 할당하거나, 대응할 고객 문의에 대한 우선순위를 조정할 수 있습니다.
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고객과의 채팅 내용과는 별도로 내부공유가 가능한 노트를 할 수 있습니다.
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상담이 종료되거나 이관될 때에 노트를 추가함으로써 요약정보로 활용할 수 있으며, 추후 통계데이터로 활용해서 고객대응을 보다 효과적으로 대응할 수도 있습니다.
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