with Chatbots & Live Chat
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Use chatbots for customer service support
Chatbots can help simple enquiries and agents can enter for detailed solutions. -
Integrate with External Channels
Reply to leaving customers through KakaoTalk, SMS, and phone calls. -
Multi-brand Management
All chats from multiple websites can be managed at once! -
Customer Data Management
Manage previous chats and all data in relation to it.
Why Gitple Chat?
Connected response between agent and chatbot
Chatbots can solve simple enquiries and agents
can help with more detailed solutions.
Various expansion services
Respond to customers who left during the chat
through Kakao Consultation Talk, BizChat,
and phone calls.
Multi-brand
Chats from multi-brands can be
managed at once with Gitple Chat
Customer data management
You are able to manage customers’
previous chats and relative data.
Automate Responses with the FAQ Bot
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3level FAQ Bot
FAQ bots answer up to 70% of all simple enquiries. With the 3level system, a more detailed dialogue can be created. -
Keyword Search
Customers can type in keywords and easily find the answers they want. -
FAQ Upload / Download
Upload Excel files with all questions & answers. It makes it easier to manage questions.
FAQ Bots for
Automatic Responses
3level FAQ Bot
FAQ bots can answer up to 70%
of frequently asked questions. With the 3level system,
a more detailed dialogue can be done.
Keyword Search
Enable customers to use keywords and let them
find the solution they want easily.
FAQ Upload / Download
You can upload an Excel file with FAQs
which makes it easier to manage questions.
Features for Stronger Customer Engagement
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Skill Assignment
Specialised agents can be assigned considering the type of customers, such as foreign customers, VIP customers, etc. -
Chat Transfer / Agent Entrance
Chats in progress can be quickly transferred to certain agents, and agents can enter into empty chats. There's no need for customers to wait. -
Saved Answers
Save frequently used answers and respond to your customers quicker. -
Real-time Translation / Multi-language Support
Translate into many languages, real-time. Engage with customers from anywhere around the globe!
Agent Specialized Features
Increase Customer Satisfaction
Assign Skills
Specialized agents can be assigned considering the type of customers,
such as foreign customers, VIP customers, etc.
Chat Transfer / Specialized Agent Entrance
Chats in progress can be quickly transferred
to specialized agents during a session,
so there’s no need for customers to wait.
Real-time Translation / Multi-language Support
Optimized in dealing with global customers
as a real-time translation to
many languages is available.
