forth between chat windows.
GitpleChat can handle them all.
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Use chatbots for customer service support
Chatbots can help simple enquiries and agents can enter for detailed solutions. -
Integrate with External Channels
Reply to leaving customers through KakaoTalk, SMS, and phone calls. -
Multi-brand Management
All chats from multiple websites can be managed at once! -
Customer Data Management
Manage previous chats and all data in relation to it.
Why Gitple Chat?
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Connected response between agent and chatbot
Chatbots can solve simple enquiries and agents
can help with more detailed solutions.
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Various expansion services
Respond to customers who left during the chat
through Kakao Consultation Talk, BizChat,
and phone calls.
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Multi-brand
Chats from multi-brands can be
managed at once with Gitple Chat
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Customer data management
You are able to manage customers’
previous chats and relative data.
Automate Responses with the FAQ Bot
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5-level FAQ Bot
FAQ bots answer up to 70% of all simple enquiries. With the 5-level system, a more detailed dialogue can be created. -
Natural Language & Synonym Processing
The answers your customers need, the FAQ bot cant find them smart. -
Manage a large number of FAQ data
You can upload bulk FAQ questions and answers as an Excel file.
Personalized inquiries also can be automated
FAQ Bots for
Automatic Responses
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3level FAQ Bot
FAQ bots can answer up to 70%
of frequently asked questions. With the 3level system,
a more detailed dialogue can be done.
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Keyword Search
Enable customers to use keywords and let them
find the solution they want easily.
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FAQ Upload / Download
You can upload an Excel file with FAQs
which makes it easier to manage questions.
Features for Stronger Customer Engagement
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Skill Assignment
Specialised agents can be assigned considering the type of customers, such as foreign customers, VIP customers, etc. -
Chat Transfer / Agent Entrance
Chats in progress can be quickly transferred to certain agents, and agents can enter into empty chats. There's no need for customers to wait. -
Saved Answers
Save frequently used answers and respond to your customers quicker. -
Real-time Translation / Multi-language Support
Translate into many languages, real-time. Engage with customers from anywhere around the globe!
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Agent Specialized Features
Increase Customer Satisfaction
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Assign Skills
Specialized agents can be assigned considering the type of customers,
such as foreign customers, VIP customers, etc.
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Chat Transfer / Specialized Agent Entrance
Chats in progress can be quickly transferred
to specialized agents during a session,
so there’s no need for customers to wait.
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Real-time Translation / Multi-language Support
Optimized in dealing with global customers
as a real-time translation to
many languages is available.
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