with Chatbots & Chat Consultations!
-
Connected response between agent and chatbot
Chatbots can solve simple inquiries and agents can help with more detailed solutions. -
Various expansion services
Respond to customers who left during the chat through Kakao Consultation Talk, BizChat, and phone calls. -
Multi-brand
Chats from multi-brands can be managed at once with Gitple Chat. -
Customer data management
You are able to manage customers' previous chats and relative data.
Why Gitple Chat?
Connected response between agent and chatbot
Chatbots can solve simple inquiries and agents
can help with more detailed solutions.
Various expansion services
Respond to customers who left during the chat
through Kakao Consultation Talk, BizChat,
and phone calls.
Multi-brand
Chats from multi-brands can be
managed at once with Gitple Chat
Customer data management
You are able to manage customers’
previous chats and relative data.
FAQ Bots for Automatic Responses
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3level FAQ Bot
FAQ bots can answer up to 70% of frequently asked questions. With the 3level system, a more detailed dialogue can be done. -
Keyword Search
Enable customers to use keywords and let them find the solution they want easily. -
FAQ Upload / Download
You can upload an Excel file with FAQs which makes it easier to manage questions.
FAQ Bots for
Automatic Responses
3level FAQ Bot
FAQ bots can answer up to 70%
of frequently asked questions. With the 3level system,
a more detailed dialogue can be done.
Keyword Search
Enable customers to use keywords and let them
find the solution they want easily.
FAQ Upload / Download
You can upload an Excel file with FAQs
which makes it easier to manage questions.
Agent Specialized Features Increase Customer Satisfaction
-
Assign Skills
Specialized agents can be assigned considering the type of customers, such as foreign customers, VIP customers, etc. -
Chat Transfer / Specialized Agent Entrance
Chats in progress can be quickly transferred to specialized agents during a session, so there's no need for customers to wait. -
Saved Answers
Save frequently used answers and respond to customers more quickly and effectively. -
Real-time Translation / Multi-language Support
Optimized in dealing with global customers as a real-time translation to many languages is available.
Agent Specialized Features
Increase Customer Satisfaction
Assign Skills
Specialized agents can be assigned considering the type of customers,
such as foreign customers, VIP customers, etc.
Chat Transfer / Specialized Agent Entrance
Chats in progress can be quickly transferred
to specialized agents during a session,
so there’s no need for customers to wait.
Real-time Translation / Multi-language Support
Optimized in dealing with global customers
as a real-time translation to
many languages is available.
