{"id":18696,"date":"2023-02-02T15:16:48","date_gmt":"2023-02-02T06:16:48","guid":{"rendered":"https:\/\/gitple.io\/?p=18696"},"modified":"2023-02-02T15:21:02","modified_gmt":"2023-02-02T06:21:02","slug":"usecase_beautyselection-cx-quantitative-analysis","status":"publish","type":"post","link":"https:\/\/gitple.io\/ko\/usecase_beautyselection-cx-quantitative-analysis","title":{"rendered":"[\ubdf0\ud2f0\uc140\ub809\uc158] CX\uc758 \uc131\uacf5, \uc815\ub7c9\ubd84\uc11d\uc774 \ud575\uc2ec\uc785\ub2c8\ub2e4."},"content":{"rendered":"


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\uc548\ub155\ud558\uc138\uc694,
\n\t\t\t\uae43\ud50c\ucc57\uc744 \uc81c\ub300\ub85c \uc539\ub72f\ub9db\uc990\ud558\ub294 \uae30\uc5c5, \ubdf0\ud2f0\uc140\ub809\uc158\uc744 \uc18c\uac1c\ud569\ub2c8\ub2e4.<\/p>\n

\ubdf0\ud2f0\uc140\ub809\uc158\uc740 \uc7ac\uad6c\ub9e4\uc728 80%, \ubc18\ud488\uc728 0.2%\ub77c\ub294 \ub180\ub77c\uc6b4 \uc9c0\ud45c\ub97c \ub9cc\ub4e4\uace0 \uc788\ub294 \ucee4\uba38\uc2a4 \ud68c\uc0ac\uc785\ub2c8\ub2e4. \uc774\ub807\uac8c \ub192\uc740 \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \ub9cc\ub4e4 \uc218 \uc788\uc5c8\ub358 \uc774\uc720\ub294 \uc81c\ud488\ub825\uc774 \ud6cc\ub96d\ud560 \ubfd0\ub9cc \uc544\ub2c8\ub77c \ubdf0\ud2f0\uc140\ub809\uc158\uc758 CX\ud300\uc774 \uace0\uac1d\ub9cc\uc871\uc744 \uac1c\uc120\ud558\uae30 \uc704\ud574 \ub04a\uc784\uc5c6\uc774 \ub178\ub825\ud558\uace0 \uc788\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.<\/p>\n

\ubdf0\ud2f0\uc140\ub809\uc158\uc758 CX Foundation Lead \uc720\uc11d\uc900 \ub2d8\uc744 \ud1b5\ud574 \ubdf0\ud2f0\uc140\ub809\uc158\uc774 \uc5b4\ub5bb\uac8c \uace0\uac1d\uc758 \uc774\uc57c\uae30\uc5d0 \uadc0\ub97c \uae30\uc6b8\uc774\uace0 \uc788\uc73c\uba70 \uadf8 \uacfc\uc815\uc5d0\uc11c \uae43\ud50c\ucc57\uc774 \uc5b4\ub5a0\ud55c \uc5ed\ud560\uc744 \ud558\ub294\uc9c0 \ub4e4\uc5b4\ubcf4\uc558\uc2b5\ub2c8\ub2e4.<\/p>\n<\/p><\/div>\n<\/section>\n

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\uae43\ud50c\ucc57:<\/b> \uba3c\uc800 \uac04\ub2e8\ud558\uac8c \ubdf0\ud2f0\uc140\ub809\uc158\uc744 \uc18c\uac1c\ud574 \uc8fc\uc138\uc694.<\/p>\n

\uc720 \ub9ac\ub4dc:<\/b> \ubdf0\ud2f0\uc140\ub809\uc158\uc740 \uc88b\uc740 \uc81c\ud488\uc744 \ud30c\ub294 \ud68c\uc0ac\uc785\ub2c8\ub2e4. \uace0\uac1d\uc758 \ud53c\ub4dc\ubc31\uc744 \ubc14\ud0d5\uc73c\ub85c \ub354 \ub098\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \ub9cc\ub4e4\uae30 \uc704\ud574 \ub178\ub825\ud558\uace0 \uc788\uc73c\uba70, \uadf8 \uacb0\uacfc \ub192\uc740 \ucda9\uc131\ub3c4\ub97c \ub9cc\ub4e4\uc5b4\ub0bc \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uc0ac\uc18c\ud558\uace0 \uac00\ubcbc\uc6b4 \uc774\uc57c\uae30\uc77c\uc9c0\ub77c\ub3c4 \uace0\uac1d\uc758 \uc774\uc57c\uae30\ub97c \ub4e3\uace0 \ubc18\uc601\ud558\uae30 \uc704\ud574 CX\ud300\uc740 \ud6c4\ubc29\uc758 \uace0\uac1d\uc13c\ud130\uac00 \uc544\ub2c8\ub77c \uc804\uc0ac\uc801\uc73c\ub85c \ud68c\uc0ac\uac00 \ub098\uc544\uac08 \ubc29\ud5a5\uc744 \uc7a1\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/section>\n

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\uae43\ud50c\ucc57:<\/b> \ud604\uc7ac \uae43\ud50c\ucc57\uc744 \uc5b4\ub5bb\uac8c \uc0ac\uc6a9\ud558\uace0 \uacc4\uc2e0\uac00\uc694?<\/p>\n

\uc720 \ub9ac\ub4dc:<\/b> 2022\ub144 6\uc6d4 \uc911\uc21c\ubd80\ud130 \uae43\ud50c\ucc57 \uac00\uc785\ud615\uc744 \uc774\uc6a9\ud558\uae30 \uc2dc\uc791\ud558\uc5ec, \uc0ac\uc6a9\ub7c9\uc774 \uc99d\uac00\ud568\uc5d0 \ub530\ub77c 2022\ub144 12\uc6d4\uc5d0 \ub3c5\ub9bd\ud615\uc73c\ub85c \uc804\ud658\ud558\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ud604\uc7ac \uc57d 20\uba85\uc758 CX \ub9e4\ub2c8\uc800\uac00 \uae43\ud50c\ucc57\uc744 \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d\ubb38\uc758\ub97c \ub300\uc751\ud558\uace0 \uc788\uc73c\uba70 \uce74\uce74\uc624 \uc0c1\ub2f4\ud1a1, \ub124\uc774\ubc84\ud1a1\ud1a1\uc744 \ud3ec\ud568\ud558\uc5ec \uc57d 30\uac1c\uc758 \ucc44\ub110\uc744 \uae43\ud50c\ucc57\uacfc \uc5f0\ub3d9\ud558\uc600\uc2b5\ub2c8\ub2e4.
\uc0c1\ub2f4\uc740 \ucc44\ud305\uc0c1\ub2f4\uc744 \uc8fc\ub85c \uc9c4\ud589\ud558\uba70, \ucc57\ubd07\uc740 \ucc44\ud305\uc0c1\ub2f4\uc73c\ub85c \uc5f0\uacb0\ud558\uae30\uae4c\uc9c0 \uace0\uac1d\uc744 \uc548\ub0b4\ud558\ub294 \ud1b5\ub85c \uc5ed\ud560\ub85c\ub9cc \uc0ac\uc6a9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/section>\n

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\uae43\ud50c\ucc57:<\/b> \uc5b4\uca4c\ub2e4\uac00 \uae43\ud50c\ucc57\uc744 \ub3c4\uc785\ud558\uac8c \ub418\uc5c8\ub294\uc9c0 \uad81\uae08\ud569\ub2c8\ub2e4.<\/p>\n

\uc720 \ub9ac\ub4dc:<\/b> \uace0\uac1d\ubb38\uc758\ub97c \uc815\ub7c9\uc801\uc73c\ub85c \ubd84\uc11d\ud558\uace0 CX \ub2f4\ub2f9\uc790\uc758 \uc0dd\uc0b0\uc131\uc744 \ud30c\uc545\ud558\uae30 \uc704\ud574 \uae43\ud50c\ucc57\uc744 \ub3c4\uc785\ud558\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/span><\/b>
\ubb34\uc5b8\uac00\ub97c \uac1c\uc120\ud55c\ub2e4\ub294 \uac83\uc740 \uc774\uc804\ubcf4\ub2e4 \ub354 \ub098\uc740 \uc9c0\ud45c\ub97c \ub9cc\ub4e4\uc5b4\ub0b8\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. \uace0\uac1d\uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uae30 \uc704\ud574\uc11c\ub294 \uba3c\uc800 \uc9c0\ud45c\ub97c \ub9cc\ub4e4\uc5b4\uc57c\ud558\uace0, \uc774\ub97c \uc704\ud574 \uace0\uac1d\ubb38\uc758\ub3c4 \uc815\ub7c9\ud654\uac00 \ud544\uc694\ud588\uc2b5\ub2c8\ub2e4.
\ubdf0\ud2f0\uc140\ub809\uc158\uc740 \uae43\ud50c\ucc57\uc744 \ub3c4\uc785\ud558\uae30 \uc804\uc5d0 \uac8c\uc2dc\ud310\uc73c\ub85c CS\ub97c \uc9c4\ud589\ud558\uace0 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uac8c\uc2dc\uae00\uc744 \ub0a8\uae30\uace0 \ub2f5\uae00\uc744 \ub2e4\ub294 \uac83\uc740 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc758 \uc9c0\uc5f0\uc774 \ubc1c\uc0dd\ud569\ub2c8\ub2e4. \ub530\ub77c\uc11c \ud558\ub098\uc758 \ubb38\uc758\ub97c \ud574\uacb0\ud558\uae30\uae4c\uc9c0 \uc5bc\ub9cc\ud07c\uc758 \uc2dc\uac04\uc774 \ud22c\uc785\ub418\ub2a6\uc9c0 \uacc4\uc0b0\ud558\uae30 \uc5b4\ub835\uc2b5\ub2c8\ub2e4. \ub610\ud55c \ubb38\uc758\uace0\uac1d\uc758 \ubb38\uc81c\uac00 \ub2f5\ubcc0\uc744 \ud1b5\ud574 \uc81c\ub300\ub85c \ud574\uacb0\ub418\uc5c8\ub294\uc9c0 \ud30c\uc545\uc774 \ubd88\uac00\ub2a5\ud558\uace0, \uace0\uc758 \ubb38\uc758 \ub0b4\uc6a9\uc774 \ubaa8\ud638\ud560 \uacbd\uc6b0 \uc774\ub97c \uc7ac\ud655\uc778\ud558\uae30 \uc704\ud574 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \ubc18\ubcf5\ud558\ub294 \uacfc\uc815\uc5d0\uc11c \uace0\uac1d\uc774 \uc774\ud0c8\ud558\ub294 \uacbd\uc6b0\ub3c4 \uc7a6\uc558\uc2b5\ub2c8\ub2e4.
\uace0\uac1d\ubb38\uc758\uc5d0 \ub300\ud55c \uc815\ub7c9\ud654\uac00 \uc5b4\ub835\ub2e4\ubcf4\ub2c8 \ud55c \uba85\uc758 CX \ub2f4\ub2f9\uc790\uac00 \ud574\ub0bc \uc218 \uc788\ub294 \uc5c5\ubb34\ub7c9 \ud30c\uc545\ub3c4 \ubd88\uac00\ub2a5\ud588\uc2b5\ub2c8\ub2e4. \ub2f4\ub2f9\ud558\ub294 \uc5c5\ubb34\ub7c9\uc774 CX \ub2f4\ub2f9\uc790\uc758 \uc0dd\uc0b0\uc131\uc744 \ucd08\uacfc\ud560 \uacbd\uc6b0 \uace7\ubc14\ub85c \uace0\uac1d\ub9cc\uc871\ub3c4 \ud558\ub77d\uc73c\ub85c \uc774\uc5b4\uc9c0\uae30 \ub54c\ubb38\uc5d0 \uc0dd\uc0b0\uc131 \uce21\uc815\uc774 \uc911\uc694\ud569\ub2c8\ub2e4.
\ub2e4\uc2dc \uc815\ub9ac\ud574\ubcf4\uba74, \uc6b0\ub9ac \ud300\uc774 \ud574\uc57c\ud558\ub294 \uc5c5\ubb34\uc758 \uc591, \uadf8\ub9ac\uace0 \ud560 \uc218 \uc788\ub294 \uc5c5\ubb34\uc758 \uc591\uc744 \uc815\ud655\ud558\uac8c \ud30c\uc545\ud558\uae30 \uc704\ud574 \uae43\ud50c\ucc57 \ucc44\ud305 \uc0c1\ub2f4\uc744 \ub3c4\uc785\ud558\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<\/section>\n

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\uae43\ud50c\ucc57:<\/b> \uadf8\ub807\ub2e4\uba74 \uae43\ud50c\ucc57 \ubfd0\ub9cc \uc544\ub2c8\ub77c \ub2e4\ub978 \uc5ec\ub7ec\uac00\uc9c0 CS \uc194\ub8e8\uc158\ub3c4 \uace0\ubbfc\ud558\uc168\uc744\ud150\ub370\uc694, \uae43\ud50c\ucc57\uc744 \uc120\ud0dd\ud588\ub358 \ud2b9\ubcc4\ud55c \uc774\uc720\uac00 \uc788\uc5c8\uc744\uae4c\uc694?<\/p>\n

\uc720 \ub9ac\ub4dc:<\/b> \uba40\ud2f0\ube0c\ub79c\ub4dc \uc9c0\uc6d0<\/span><\/b>\uacfc \uc0c1\ub2f4\uc0ac \ubc30\uc815 \uae30\ub2a5<\/span><\/b>\uc774 \uac15\ub825\ud558\uace0, \uc138\uc158\uba54\ud0c0\ub97c \ud1b5\ud574 \uc9c4\ud589\ud55c \uc0c1\ub2f4\uc744 \uc138\ubc00\ud558\uac8c \ubd84\ub958<\/span><\/b>\ud560 \uc218 \uc788\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.
\uc0ac\uc2e4 \uae43\ud50c\ucc57\uc744 \ub3c4\uc785\ud558\uae30 \uc804\uc5d0 \uad6d\ub0b4\uc678 \uc720\uba85\ud55c CS \uc194\ub8e8\uc158 \uc11c\ube44\uc2a4\ub294 \ub300\ubd80\ubd84 \ub9cc\ub098\uc11c \ubbf8\ud305\uc744 \uc9c4\ud589\ud574 \ubcf4\uc558\uc2b5\ub2c8\ub2e4. \uc5ec\ub7ec \ub2e4\ub978 \ub300\uc548\ub4e4\uacfc \ube44\uad50\ud588\uc744 \ub54c \uae43\ud50c\ucc57\uc774 \uc801\ud569\ud558\ub2e4\uace0 \uc0dd\uac01\ud55c \uc774\uc720\ub294 \ubdf0\ud2f0\uc140\ub809\uc158\uc774 \uac16\uace0 \uc788\ub294 \uc720\ud1b5\ucc44\ub110, \uc989 \ube0c\ub79c\ub4dc\uc758 \uac1c\uc218\uac00 \ub9ce\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \uae43\ud50c\ucc57\ub9cc\ud07c \uc5ec\ub7ec \ube0c\ub79c\ub4dc\ub85c \uc720\uc785\ub418\ub294 CS\ub97c \uc548\uc815\uc801\uc73c\ub85c \uad00\ub9ac\ud558\ub294 \uc194\ub8e8\uc158\uc774 \uc5c6\uc5c8\uc73c\uba70, \ud2b9\uc815 \ube0c\ub79c\ub4dc\ub9cc\uc744 \ub2f4\ub2f9\ud558\ub294 \uc804\ub2f4 \ub9e4\ub2c8\uc800\uc640 \uc5f0\uacb0\ud558\ub294 \ubc30\uc815 \uae30\ub2a5\ub3c4 \ud544\uc694\ud55c \uae30\ub2a5\uc774\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<\/section>\n

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\uae43\ud50c\ucc57:<\/b> \uae43\ud50c\ucc57 \ub3c4\uc785 \uc804\uacfc \ub3c4\uc785 \ud6c4, \uc77c\ud558\ub294 \ubc29\uc2dd\uc774 \uc5b4\ub5bb\uac8c \ub2ec\ub77c\uc84c\ub098\uc694?<\/p>\n

\uc720 \ub9ac\ub4dc:<\/b> \ud300\uc5d0\uc11c \uc815\uad50\ud558\uac8c CX \ub2f4\ub2f9\uc790 \ucc44\uc6a9 \uacc4\ud68d\uc744 \uc138\uc6b0\uace0 \uc2e4\ud589\ud558\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/span><\/b>
\uae30\uc5c5\uc758 CS \ub2f4\ub2f9 \uc778\ub825\uc740 \ub9e4\ucd9c \uaddc\ubaa8\uc640 \ube44\ub840\ud574\uc11c \uc99d\uac00\ud574\uc57c \ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \ud68c\uc0ac\uc758 \ub9e4\ucd9c \uaddc\ubaa8\uac00 10\uc5b5\uc5d0\uc11c 100\uc5b5\uc73c\ub85c \ub298\uc5b4\ub0ac\ub2e4\uace0 \ud574\ub3c4 1\uba85\uc774\uc5c8\ub358 \ub9c8\ucf00\ud130\ub97c 10\uba85\uc73c\ub85c \ub298\ub9ac\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ub9e4\ucd9c\uc774 \uc99d\uac00\ud558\uba74 \uace0\uac1d\ubb38\uc758\ub3c4 \ub530\ub77c\uc11c \uc99d\uac00\ud558\uae30 \ub54c\ubb38\uc5d0 \ucda9\uc6d0\uc774 \ud544\uc694\ud569\ub2c8\ub2e4.
\ub2e4\ub9cc \ub9e4\ucd9c\uc774 \uc99d\uac00\ud574\ub3c4 \ud68c\uc0ac \uc785\uc7a5\uc5d0\uc11c\ub294 \uc778\uac74\ube44\ub97c \uc808\uc57d\ud558\uace0 \uc2f6\uae30 \ub54c\ubb38\uc5d0 \uc2e0\uaddc \ucc44\uc6a9\uc5d0 \ubcf4\uc218\uc801\uc77c \uc218 \ubc16\uc5d0 \uc5c6\uc2b5\ub2c8\ub2e4. \ubb38\uc81c\ub294 CX \ub2f4\ub2f9\uc790\ub97c \uc81c \ub54c \ucc44\uc6a9\ud558\uc9c0 \uc54a\uc73c\uba74 \uace0\uac1d \ub9cc\uc871\uc758 \ud558\ub77d\uc73c\ub85c \uc774\uc5b4\uc9c4\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. \uadf8\ub798\uc11c \ud68c\uc0ac\uc758 \uacbd\uc601\uc9c4\uc744 \uc124\ub4dd\ud574 \uc2e0\uaddc CX \ub9e4\ub2c8\uc800\ub97c \ucc44\uc6a9\ud558\ub294 \uac83\uc740 \uc6b0\ub9ac \ud300\uc758 \uc911\uc694\ud55c \uc5c5\ubb34\uc785\ub2c8\ub2e4.
\uae43\ud50c\ucc57\uc744 \ud1b5\ud574 \uace0\uac1d\ubb38\uc758\uc640 CX \ub9e4\ub2c8\uc800\uc758 \uc0dd\uc0b0\uc131\uc744 \uc218\uce58\ud654\ud558\uc5ec \ubd84\uc11d\ud560 \uc218 \uc788\uac8c \ub418\ub2c8, \uad6c\uccb4\uc801\uc73c\ub85c \uc5b8\uc81c \uba87 \uba85\uc758 CX \ub9e4\ub2c8\uc800 \ucc44\uc6a9\uc774 \ud544\uc694\ud55c\uc9c0 \uadfc\uac70\ub97c \uac16\uace0 \ud310\ub2e8\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ub370\uc774\ud130\uc5d0\uc11c \uc0c1\ub2f4\uc774 \uc2dc\uc791\ub418\ub294 \uc2dc\uac01, \uc0c1\ub2f4\uc0ac\uac00 \uccab \uba54\uc2dc\uc9c0\ub97c \ubcf4\ub0b4\ub294 \uc2dc\uac01, \uc0c1\ub2f4\uc774 \uc885\ub8cc\ub418\ub294 \uc2dc\uac01\uc744 \ubd84\uc11d\ud574 \uc0c1\ub2f4\uc0ac 1\uba85\uc758 \uc0dd\uc0b0\uc131\uc744 \uae30\ubc18\uc73c\ub85c \ucc44\uc6a9 \uacc4\ud68d\uc744 \uc138\uc6b0\ub2c8 \uacbd\uc601\uc9c4\ub3c4 \ucda9\uc6d0 \uc694\uad6c\ub97c \ub0a9\ub4dd\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc9c0\uc694.<\/p>\n

\ub610\ud55c \uc815\ub7c9 \ubd84\uc11d\uc73c\ub85c \uac1c\uc120 \ud3ec\uc778\ud2b8\ub97c \ucc3e\ub294 \uac8c \uc26c\uc6cc\uc84c\uc2b5\ub2c8\ub2e4.<\/span><\/b>
\uc5f0\ub9d0 \ud504\ub85c\ubaa8\uc158\uc73c\ub85c \uc0ac\uc740\ud488\uc744 \uc99d\uc815\ud558\ub294 \uc774\ubca4\ud2b8\ub97c \uc9c4\ud589\ud55c \uc801\uc774 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \ud574\ub2f9 \uae30\uac04 \ub3d9\uc548 \uc81c\ud488\ub825\uc5d0 \ub300\ud55c \ubb38\uc758\uac00 \ub208\uc5d0 \ub744\uac8c \uc99d\uac00\ud588\uc2b5\ub2c8\ub2e4. \uc6d0\uc778\uc744 \ucd94\uc801\ud574\ubcf4\ub2c8 \ud504\ub85c\ubaa8\uc158 \ub0b4\uc6a9\uc5d0\uc11c \uc0ac\uc740\ud488\uc744 \uac15\uc870\ud558\ub2e4\ubcf4\ub2c8 \uc0c1\ub300\uc801\uc73c\ub85c \uc81c\ud488 \uc790\uccb4\uc5d0 \ub300\ud55c \uc18c\uac1c\uac00 \ubd80\uc871\ud588\ub358 \uac83\uc774\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ub370\uc774\ud130\ub97c \ubc14\ud0d5\uc73c\ub85c \ub9c8\ucf00\ud305\ud300\uc5d0\uac8c \ud53c\ub4dc\ubc31\uc744 \uc804\ub2ec\ud558\uc5ec \ub2e4\uc74c \uc0ac\uc740\ud488 \uc774\ubca4\ud2b8 \uae30\ud68d\uc5d0 \ubc18\uc601\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.
\ub367\ubd99\uc5ec\uc11c \uc0c1\ub2f4\uc744 \uc9c4\ud589\ud558\ub294 \ub9e4\ub2c8\uc800\ub4e4\uc758 \uadfc\ud0dc\uad00\ub9ac\ub3c4 \uae43\ud50c\ucc57\uc758 \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ucc44\ud305\uc5d0 \ud22c\uc785\ub418\ub294 \uc2dc\uac04, \ud734\uc2dd \uc2dc\uac04, \uba54\uc2dc\uc9c0 \ubc1c\uc1a1 \uc2dc\uac04 \ub4f1\uc73c\ub85c \uc131\uacfc\ub97c \uce21\uc815\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/section>\n

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\uae43\ud50c\ucc57:<\/b> \uae43\ud50c\ucc57\uc758 \uae30\ub2a5 \uc911 \uac00\uc7a5 \uc3e0\uc3e0\ud558\uace0 \uc790\uc8fc \uc0ac\uc6a9\ud558\ub294 \uae30\ub2a5\uc744 \ubf51\uc544\ubcf8\ub2e4\uba74?<\/p>\n

\uc720 \ub9ac\ub4dc:<\/b> \uce74\uce74\uc624 \uc54c\ub9bc\ud1a1\uacfc \uc138\uc158\uba54\ud0c0\ub97c \ud65c\ubc1c\ud558\uac8c \uc0ac\uc6a9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/b>
\uce74\uce74\uc624 \uc54c\ub9bc\ud1a1\uc758 \uacbd\uc6b0 \uc6f9\ucc57\uc758 \ud55c\uacc4\uc810\uc744 \ubcf4\uc644<\/span><\/b>\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uae43\ud50c\ucc57\uacfc \uac19\uc740 \uc6f9\ucc57\uc758 \uce58\uba85\uc801\uc778 \uc57d\uc810\uc740 \uace0\uac1d\uc774 \uc0c1\ub2f4 \ub3c4\uc911 \uc774\ud0c8\ud560 \uacbd\uc6b0 \ub2e4\uc2dc \ubd88\ub7ec\uc62c \uc218 \uc5c6\ub2e4\ub294 \uc810\uc785\ub2c8\ub2e4. \uace0\uac1d\uc774 \ucc44\ud305\uc73c\ub85c \uc9c8\ubb38\uc744 \ub358\uc838\ub193\uace0 \ucc3d\uc744 \uc774\ud0c8\ud55c \uacbd\uc6b0\uc5d0 \uc6f9\ucc57\uc5d0\uc11c\ub294 \uc54c\ub9bc\uc744 \uc904 \uc218 \uc788\ub294 \ubc29\ubc95\uc774 \uc5c6\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \ubdf0\ud2f0\uc140\ub809\uc158\uc5d0\uc11c\ub294 \ucc44\ud305 \uc0c1\ub2f4 \ub3c4\uc911 \uc774\ud0c8\ud55c \uace0\uac1d\uc5d0\uac8c \uce74\uce74\uc624 \uc54c\ub9bc\ud1a1\uc744 \ubcf4\ub0b4\uc11c \uc0c1\ub2f4\uc73c\ub85c \ub3cc\uc544\uc624\ub3c4\ub85d \uc720\ub3c4\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uce74\uce74\uc624 \uc54c\ub9bc\ud1a1\uc744 \ubcf4\ub0b4\uba74 \uc0c1\ub2f4 \ucc44\ud305\uc73c\ub85c \ubc14\ub85c \uc5f0\uacb0\ub418\uae30 \ub54c\ubb38\uc5d0 \uace0\uac1d \uc785\uc7a5\uc5d0\uc11c\ub3c4 \uc9c0\uae08\uae4c\uc9c0 \ub300\ud654\ud588\ub358 \ub9e5\ub77d\uc744 \uae30\uc5b5\ud558\ub294 \uc0c1\ud0dc\ub85c \uc0c1\ub2f4\uc744 \uc774\uc5b4\ub098\uac08 \uc218 \uc788\uc2b5\ub2c8\ub2e4.
\uae43\ud50c\ucc57\uc744 \ub3c4\uc785\ud558\uae30 \uc804\uc5d0 \uce74\uce74\uc624 \uc0c1\ub2f4\ud1a1\uc73c\ub85c \uc6f9\ucc57\uc758 \ud55c\uacc4\ub97c \ubcf4\uc644\ud560 \uc218 \uc788\uc73c\ub9ac\ub77c\ub294 \uc608\uc0c1\uc740 \ud588\uc9c0\ub9cc, \uc2e4\uc81c\ub85c \uc2e4\ud589\ud574\ubcf4\ub2c8 \uc0c1\ub2f4 \uc644\ub8cc\uc728\uc744 100%\uc5d0 \uac00\uae5d\uac8c \uc720\uc9c0\ud558\uac8c \ud558\ub294 \uc77c\ub4f1\uacf5\uc2e0 \uc5ed\ud560\uc744 \ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc138\uc158\uba54\ud0c0 \uae30\ub2a5\uc740 \uc0c1\ub2f4 \ub370\uc774\ud130 \uc815\ub7c9 \ubd84\uc11d\uc744 \ud55c\uce35 \ub354 \uae4a\uac8c \ub9cc\ub4e4\uc5b4 \uc90d\ub2c8\ub2e4.<\/span><\/b>
\ubdf0\ud2f0\uc140\ub809\uc158\uc5d0\uc11c\ub294 \uc218\uc2dc\ub85c \uc9c4\ud589\ub418\ub294 \uc774\ubca4\ud2b8\ub098 \ud504\ub85c\ubaa8\uc158 \ub4f1\uc5d0 \ub530\ub77c\uc11c \uc77c\uc8fc\uc77c\uc5d0\ub3c4 \ud55c\ub450 \ubc88\uc529 \uc0c8\ub85c\uc6b4 \uc138\uc158\uba54\ud0c0 \ud56d\ubaa9\uc744 \ucd94\uac00\ud558\uac70\ub098 \uc0ad\uc81c\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud2b9\uc815 \uc774\ubca4\ud2b8 \uc9c4\ud589 \uae30\uac04 \uc911\uc5d0 \uc5b4\ub5a0\ud55c \uc885\ub958\uc758 \ubb38\uc758\uac00 \ub9ce\uc774 \ub4e4\uc5b4\uc654\ub294\uc9c0 \ud30c\uc545\ud558\uace0 \ub2e4\uc74c \ud504\ub85c\ubaa8\uc158\uc744 \uae30\ud68d\ud560 \ub54c \ucc38\uace0\ud569\ub2c8\ub2e4.<\/p>\n<\/section>\n

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\uae43\ud50c\ucc57:<\/b> \ub9c8\uc9c0\ub9c9\uc73c\ub85c \ubdf0\ud2f0\uc140\ub809\uc158\uc774 \uc0dd\uac01\ud558\ub294 \uc88b\uc740 CS\ub780 \ubb34\uc5c7\uc778\uc9c0 \uc54c\ub824\uc8fc\uc138\uc694.<\/p>\n

\uc720 \ub9ac\ub4dc:<\/b> CX\uc5d0 \uc788\uc5b4\uc11c \ud2b9\ubcc4\ud55c \ub178\ud558\uc6b0\uac00 \uc788\ub2e4\uace0 \uc0dd\uac01\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uacc4\uc18d\ud574\uc11c \uc0c8\ub85c\uc6b4 \ubc29\ubc95\uc744 \uc2dc\ub3c4\ud574\ubcf4\uace0 \ud68c\uace0\ud558\ub294 \uac8c \uc911\uc694\ud558\ub2e4\uace0 \uc0dd\uac01\ud569\ub2c8\ub2e4. CS\ub294 \ub300\ubd80\ubd84\uc758 \uae30\uc5c5\uc5d0\uc11c Lesson Learned\uac00 \uc798 \uc791\ub3d9\ud558\uc9c0 \uc54a\ub294 \ubd84\uc57c\uc785\ub2c8\ub2e4. \uacb0\uad6d \uc815\ub7c9\ud654\ud558\uace0, \uce21\uc815\ud558\uace0, \uac1c\uc120\uc744 \ubc18\ubcf5\ud558\ub294 \uc9c0\ub9ac\ud55c \uacfc\uc815<\/span><\/b>\uc744 \uacc4\uc18d \ud574\ub0bc \uc218 \uc788\ub290\ub0d0\uac00 \ud6cc\ub96d\ud55c CX\ub97c \ub9cc\ub4dc\ub294 \ud575\uc2ec\uc785\ub2c8\ub2e4.<\/p>\n

\ubdf0\ud2f0\uc140\ub809\uc158 CX\ud300\uc740 \uc774\ub7ec\ud55c \uacfc\uc815\uc744 \ubc18\ubcf5\ud574 \ub098\uac00\uba70 \u201c\uc138\uacc4 \ucd5c\uace0\uc758 CX\ud300”\uc774 \ub418\uaca0\ub2e4\ub294 \ubaa9\ud45c\ub97c \uac16\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/section>\n

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