\n\t\t\t
\n\t\t<\/section>\n

\t\t\t<\/p>\n

<\/div>\n

\t\t\t<\/p>\n

1\ufe0f\u20e3 \uc6cc\ud06c\uc2a4\ud398\uc774\uc2a4\uc5d0\uc11c \ud55c \ub208\uc5d0 \uc0c1\ub2f4 \ud3c9\uac00 \ud1b5\uacc4\ub97c \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/b><\/p>\n

\uae43\ud50c\ucc57\uc5d0\uc11c\ub294 \uc0c1\ub2f4 \ud3c9\uac00\ub97c \uc9c0\uc6d0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4 \ud3c9\uac00\ub294 \uc0c1\ub2f4\uc774 \uc885\ub8cc\ub41c \ud6c4\uc5d0 \uace0\uac1d\uc774 \uc0c1\ub2f4\uc5d0 \ub300\ud55c \ub9cc\uc871\ub3c4\ub97c 5\uc810 \ucc99\ub3c4\uc758 \uc774\ubaa8\ud2f0\ucf58\uc73c\ub85c \ud3c9\uac00\ud558\ub294 \uae30\ub2a5\uc785\ub2c8\ub2e4.<\/p>\n

\ub2e4\ub9cc \uc9c0\uae08\uae4c\uc9c0\ub294 \uc5ec\ub7ec \uace0\uac1d\uc758 \uc0c1\ub2f4 \ud3c9\uac00\ub97c \ud55c \ub208\uc5d0 \ud30c\uc545\ud558\uae30 \uc5b4\ub824\uc6e0\uc2b5\ub2c8\ub2e4. \uac1c\ubcc4 \uc138\uc158\uc744 \ud074\ub9ad\ud558\uac70\ub098 CSV \ud30c\uc77c\uc744 \ub2e4\uc6b4\ubc1b\uc544 \ud3c9\uacfc \uacb0\uacfc\ub97c \ubcfc \uc21c \uc788\uc9c0\ub9cc \uc989\uac01\uc801\uc73c\ub85c \ub370\uc774\ud130\ub97c \ud310\ub2e8\ud558\uae30\uc5d0\ub294 \ubd80\uc871\ud588\ub294\ub370\uc694, \uc774\ubc88 \uc5c5\ub370\uc774\ud2b8\ub97c \ud1b5\ud574 \uc6cc\ud06c\uc2a4\ud398\uc774\uc2a4\uc5d0\uc11c \ud3b8\ub9ac\ud558\uac8c \uc0c1\ub2f4 \ud3c9\uac00 \uacb0\uacfc\ub97c \ubcfc \uc218 \uc788\ub3c4\ub85d \uac1c\uc120\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

\ubd84\uc11d<\/p>\n

\u2192 <\/p>\n

\uace0\uac1d \ub9cc\uc871\ub3c4(CSAT)<\/p>\n

\uba54\ub274\uc5d0\uc11c CSAT \uc810\uc218\uc640 \uc804\uccb4 \uc751\ub2f5 \ub370\uc774\ud130\ub97c \uae30\uac04\uc5d0 \ub530\ub77c \uadf8\ub798\ud504\ub85c \ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/section>\n

\n
\ud83d\udcaf \uc7a0\uae50, CSAT \uc810\uc218\ub780?<\/h3>\n
\t\t\t\tCSAT \uc810\uc218<\/a>\ub294 \uc804\uccb4 \uc0c1\ub2f4 \ud3c9\uac00 \uc911 \uc0c1\uc704 \uc810\uc218 \ub450 \uac00\uc9c0 \ud56d\ubaa9 \uc751\ub2f5 \uc218\uc758 \ube44\uc728\uc785\ub2c8\ub2e4. \uc810\uc218 \ud3c9\uac00 \uae30\uc900\uc774 1\uc810\ubd80\ud130 5\uc810\uae4c\uc9c0\ub77c\uba74 4\uc810\uacfc 5\uc810\uc744 \uc120\ud0dd\ud55c \ud69f\uc218\uc758 \ube44\uc728, 1\uc810\ubd80\ud130 10\uc810\uae4c\uc9c0\ub77c\uba74 9\uc810\uacfc 10\uc810\uc744 \uc120\ud0dd\ud55c \ud69f\uc218\uc758 \ube44\uc728\uc785\ub2c8\ub2e4.<\/p>\n
\u2705 \uace0\uac1d\ub9cc\uc871\ub3c4(CSAT) \ud398\uc774\uc9c0 \ubcf4\ub294 \ubc95<\/h4>\n
\u2460 CSAT \uc810\uc218 \ud658\uc0b0<\/b><\/p>\n
\uc774 \ud398\uc774\uc9c0\uc5d0\uc11c\ub294 \uc124\uc815\ud55c \uae30\uac04 \ub3d9\uc548 \uc77c\ud3c9\uade0 CSAT \uc810\uc218\ub97c \ub9c9\ub300 \uadf8\ub798\ud504\ub85c \ubcf4\uc5ec\uc90d\ub2c8\ub2e4.<\/p>\n
\n
\uc804\uccb4 \uc751\ub2f5 \uc218:<\/b> \uc124\uc815\ud55c \uae30\uac04 \uc911 \uc0c1\ub2f4 \ud3c9\uac00\uc5d0 \ucc38\uc5ec\ud55c \uc218\ub97c \uc758\ubbf8\ud569\ub2c8\ub2e4. \uc0c1\ub2f4 \ud3c9\uac00\uac00 \ub178\ucd9c\ub418\uae30 \uc804\uc5d0 \ucc44\ud305\uc744 \uc774\ud0c8\ud558\uac70\ub098, \uc0c1\ub2f4 \ud3c9\uac00\uac00 \ub178\ucd9c\ub418\uc5c8\uc9c0\ub9cc \uc810\uc218\ub97c \ud3c9\uac00\ud558\uc9c0 \uc54a\uc744 \uacbd\uc6b0 \uc774 \uc22b\uc790\uc5d0 \ud3ec\ud568\ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/li>\n
\uc751\ub2f5\ub960:<\/b> \uc0c1\ub2f4 \ud3c9\uac00\uac00 \ub178\ucd9c\ub41c \ud69f\uc218 \uc911, 1\uc810\uc5d0\uc11c 5\uc810\uae4c\uc9c0 \uc810\uc218\ub97c \ud3c9\uac00\ud55c \ud69f\uc218\uc758 \ube44\uc728\uc785\ub2c8\ub2e4. <\/li>\n
CSAT \ud3c9\uade0:<\/b> \uc124\uc815\ud55c \uae30\uac04\uc758 \uc804\uccb4 \uc751\ub2f5 \uc218 \uc911\uc5d0\uc11c 4\uc810\uacfc 5\uc810\uc744 \ucc0d\uc740 \uc751\ub2f5 \uc218\uc758 \ube44\uc728\uc785\ub2c8\ub2e4.<\/li>\n
\n\t\t\t\t\t<\/ul>\n
\u2461 \uc751\ub2f5 \ub370\uc774\ud130<\/b><\/p>\n
CSAT \uc810\uc218 \ud658\uc0b0 \ud398\uc774\uc9c0\uc5d0\uc11c\ub294 4\uc810\uacfc 5\uc810\uc5d0 \ub300\ud55c \uc751\ub2f5\ub9cc\uc744 \ubcf4\uc5ec\uc8fc\ub294 \uac83\uacfc\ub294 \ub2ec\ub9ac, \uc774 \ud398\uc774\uc9c0\uc5d0\uc11c\ub294 \ubaa8\ub4e0 \uc810\uc218 \uc751\ub2f5\uacfc \uc810\uc218\ub97c \ud3c9\uac00\ud558\uc9c0 \uc54a\uc740 \ubb34\uc751\ub2f5 \ub370\uc774\ud130\ub97c \ud568\uaed8 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4.<\/p>\n
\n
\ub3c4\ub2ec:<\/b> \uc124\uc815\ud55c \uae30\uac04 \uc911 \uc0c1\ub2f4 \ud3c9\uac00\uac00 \ub178\ucd9c\ub41c \uc218\uc774\uba70, \uc751\ub2f5\uacfc \ubb34\uc751\ub2f5\uc758 \ud569\uacc4\uc785\ub2c8\ub2e4. \uc0c1\ub2f4 \ud3c9\uac00\uc5d0 \ucc38\uc5ec\ud55c \uc218\uc640 \uc0c1\ub2f4 \ud3c9\uac00\uac00 \ub178\ucd9c\ub418\uc5c8\uc9c0\ub9cc \uc810\uc218\ub97c \ud3c9\uac00\ud558\uc9c0 \uc54a\uc740 \uc218\uc758 \ud569\uc785\ub2c8\ub2e4. <\/li>\n
\uc751\ub2f5 \ud3c9\uade0 \uc810\uc218:<\/b> \ud3c9\uac00\ud55c \uc810\uc218\uc758 \ucd1d\ud569\uc744 \ud3c9\uac00\ud55c \ud69f\uc218\ub85c \ub098\ub208 \uac12\uc785\ub2c8\ub2e4. <\/li>\n
\uc77c\ud3c9\uade0 \uc751\ub2f5 \uac74\uc218:<\/b> \uc804\uccb4 \uc751\ub2f5 \uc218\ub97c \uc124\uc815\ud55c \uae30\uac04(\uc77c)\uc73c\ub85c \ub098\ub208 \uac12\uc785\ub2c8\ub2e4.<\/li>\n<\/ul>\n
<\/p>\n
\u270c\ufe0f \uc880 \ub354 \uc640\ub2ff\uc744 \uc218 \uc788\ub3c4\ub85d \uc9c1\uc811 \uc608\uc2dc\ub97c \ub4e4\uc5b4 \uc124\uba85\ud574 \ub4dc\ub9b4\uac8c\uc694.<\/h3>\n
\n
11\uc6d4 1\uc77c\ubd80\ud130 11\uc6d4 7\uc77c\uae4c\uc9c0 7\uc77c\uc758 \uae30\uac04 \uc911,<\/li>\n
100\uba85\uc774 \ucc44\ud305 \uc571\uc744 \uc2e4\ud589\ud558\uc600\ub294\ub370,<\/li>\n
\uc774\uc911 30\uba85\uc740 \uc0c1\ub2f4 \ud3c9\uac00\uac00 \ub178\ucd9c\ub418\uae30 \uc804\uc5d0 \ucc44\ud305\uc744 \ub2eb\uace0 \uc774\ud0c8\ud558\uc600\uace0,<\/li>\n
\ub098\uba38\uc9c0 70\uba85 \uc911 10\uba85\uc740 \uc0c1\ub2f4 \ud3c9\uac00\uac00 \ub178\ucd9c\ub418\uc5c8\uc73c\ub098 \uc810\uc218\ub97c \ud3c9\uac00\ud558\uc9c0 \uc54a\uc558\uc73c\uba70,<\/li>\n
\ub0a8\uc740 60\uba85\uc774 \uc544\ub798\uc640 \uac19\uc774 \ud3c9\uac00\ub97c \uc644\ub8cc\ud588\uc2b5\ub2c8\ub2e4.<\/li>\n
\n
5\uc810\uc740 14\uba85<\/li>\n
4\uc810\uc740 19\uba85<\/li>\n
3\uc810\uc740 12\uba85<\/li>\n
2\uc810\uc740 8\uba85<\/li>\n
1\uc810\uc740 7\uba85<\/li>\n<\/ul>\n<\/ul>\n
\uc774 \uacbd\uc6b0 \uac01 \uac12\uc758 \uacb0\uacfc\ub294 \uc544\ub798\uc640 \uac19\uc2b5\ub2c8\ub2e4.<\/b><\/p>\n
\n
\uc804\uccb4 \uc751\ub2f5 \uc218: \ud3c9\uac00\ud55c \ud69f\uc218 = 60<\/li>\n
\uc751\ub2f5\ub960: \ud3c9\uac00\ud55c \ud69f\uc218(60) \u00f7 \uc0c1\ub2f4 \ud3c9\uac00\uac00 \ub178\ucd9c\ub41c \ud69f\uc218(70) \u00d7 100 (%) = 85.7%<\/li>\n
CSAT \ud3c9\uade0: 5\uc810\uacfc 4\uc810\uc744 \uc120\ud0dd\ud55c \ud69f\uc218(14+19) \u00f7 \uc804\uccb4 \uc751\ub2f5 \uc218(60) \u00d7 100 (%) = 55.0%<\/li>\n
\ub3c4\ub2ec: \uc0c1\ub2f4 \ud3c9\uac00\uac00 \ub178\ucd9c\ub41c \ud69f\uc218 = 70<\/li>\n
\uc751\ub2f5 \ud3c9\uade0 \uc810\uc218: \ubaa8\ub4e0 \ud3c9\uac00 \uc810\uc218\uc758 \ud569(5 \u00d7 14 + 4 \u00d7 19 + 3 \u00d7 12 + 2 \u00d7 8 + 1 \u00d7 7) \u00f7 \ud3c9\uac00\ud55c \ud69f\uc218(60) = 3.4<\/li>\n
\uc77c\ud3c9\uade0 \uc751\ub2f5 \uac74\uc218: \uc804\uccb4 \uc751\ub2f5 \uc218(60) \u00f7 \uc124\uc815\ud55c \uae30\uac04(7) = 8.6<\/li>\n<\/ul>\n<\/div>\n
<\/p>\n
\n
<\/div>\n<\/section>\n
<\/p>\n
\n\t
\n<\/section>\n
<\/p>\n
\n
\n
2\ufe0f\u20e3 \uce74\uce74\uc624\ud1a1\uc5d0\uc11c\ub3c4 \uc2dc\ub098\ub9ac\uc624 \ubd07\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/b><\/p>\n
\uc9c0\uae08\uae4c\uc9c0 \uae43\ud50c\ucc57 \uc2dc\ub098\ub9ac\uc624 \ubd07\uc740 \uc778\uc571\uc5d0\uc11c\ub9cc \uc0ac\uc6a9\ud560 \uc218 \uc788\uc5c8\ub294\ub370\uc694, \uc774\uc81c \uce74\uce74\uc624\ud1a1\uc5d0\uc11c\ub3c4 \uc9c0\uc6d0\ud569\ub2c8\ub2e4.
\ub2e4\ub9cc \uce74\uce74\uc624\ud1a1\uc758 \ucc44\ud305 \uc571 \ud2b9\uc131\uc0c1 \uae43\ud50c\ucc57 \ucc44\ud305\uc571\uc758 \uc2dc\ub098\ub9ac\uc624 \ubd07\uc758 \uae30\ub2a5 \uc911 \uc77c\ubd80\ub9cc \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub178\ub4dc \ub0b4\uc6a9\uacfc \ubc84\ud2bc\uc5d0 \ucd9c\ub825\ud558\ub294 \uae00\uc790 \uc218 \uc81c\ud55c\uc774 \uc788\uc73c\uba70, \uc77c\ubd80 \ub178\ub4dc\ub294 \uc0ac\uc6a9\uc774 \uc81c\ud55c\ub429\ub2c8\ub2e4.<\/p>\n
\ub2e4\ub9cc \uc9c0\uae08\uae4c\uc9c0\ub294 \uc5ec\ub7ec \uace0\uac1d\uc758 \uc0c1\ub2f4 \ud3c9\uac00\ub97c \ud55c \ub208\uc5d0 \ud30c\uc545\ud558\uae30 \uc5b4\ub824\uc6e0\uc2b5\ub2c8\ub2e4. \uac1c\ubcc4 \uc138\uc158\uc744 \ud074\ub9ad\ud558\uac70\ub098 CSV \ud30c\uc77c\uc744 \ub2e4\uc6b4\ubc1b\uc544 \ud3c9\uacfc \uacb0\uacfc\ub97c \ubcfc \uc21c \uc788\uc9c0\ub9cc \uc989\uac01\uc801\uc73c\ub85c \ub370\uc774\ud130\ub97c \ud310\ub2e8\ud558\uae30\uc5d0\ub294 \ubd80\uc871\ud588\ub294\ub370\uc694, \uc774\ubc88 \uc5c5\ub370\uc774\ud2b8\ub97c \ud1b5\ud574 \uc6cc\ud06c\uc2a4\ud398\uc774\uc2a4\uc5d0\uc11c \ud3b8\ub9ac\ud558\uac8c \uc0c1\ub2f4 \ud3c9\uac00 \uacb0\uacfc\ub97c \ubcfc \uc218 \uc788\ub3c4\ub85d \uac1c\uc120\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n
\t\t\uc790\uc138\ud55c \ub0b4\uc6a9\uc740 <\/span>\uce74\uce74\uc624 \uc0c1\ub2f4\ud1a1 \uc2dc\ub098\ub9ac\uc624 \ubd07\uc758 \uac00\uc774\ub4dc \ud398\uc774\uc9c0<\/a>\uc5d0\uc11c \ud655\uc778\ud574 \uc8fc\uc138\uc694.<\/span>
\n<\/section>\n
<\/p>\n
<\/div>\n
<\/p>\n
\n
<\/div>\n<\/section>\n
<\/p>\n
<\/div>\n
\u2705 \uaf2d \ud655\uc778\ud558\uc138\uc694!<\/h3>\n
\n
\uc0c1\ub2f4 \ud3c9\uac00 \uae30\ub2a5\uc740\n
\n
\u2192 <\/p>\n
\uae30\ubcf8<\/p>\n
\uc758 \uc77c\ubc18 \ud0ed\uc5d0\uc11c \uc0ac\uc6a9 \uc5ec\ubd80\uc640 \ubb38\uad6c\ub97c \uc124\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/li>\n
\ud604\uc7ac \uc0c1\ub2f4 \ud3c9\uac00 \uae30\ub2a5\uc740 \uae43\ud50c\ucc57 \ucc44\ud305\uc571\uc5d0\uc11c\ub9cc \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uce74\uce74\uc624\ud1a1\uc774\ub098 \uc778\uc2a4\ud0c0\uadf8\ub7a8 \ub4f1\uc744 \uc5f0\ub3d9\ud560 \ub54c\uc5d0\ub294 \uc0ac\uc6a9\ud560 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4.<\/li>\n
\uc0c1\ub2f4 \ud3c9\uac00 \uae30\ub2a5\uc740 \uace0\uac1d\uc774 \uc0c1\ub2f4\uc0ac\uc640 \ucc44\ud305 \ud6c4 \ub610\ub294 \uace0\uac1d\uc774\ub098 \uc0c1\ub2f4\uc0ac\uac00 \uc0c1\ub2f4\uc744 \uc885\ub8cc\ud588\uc744 \ub54c \ub178\ucd9c\ub429\ub2c8\ub2e4. \ucc57\ubd07\uc744 \ud1b5\ud55c \uc0c1\ub2f4\uc774 \uc885\ub8cc\ub420 \ub54c\uc5d0\ub294 \ub178\ucd9c\ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/li>\n
\uce74\uce74\uc624\ud1a1\uc5d0\uc11c\ub294 \uc2dc\ub098\ub9ac\uc624 \ubd07\uc758 \uc77c\ubd80 \uae30\ub2a5\uc774 \uc81c\ud55c\ub429\ub2c8\ub2e4. <\/span>\uac00\uc774\ub4dc \ud398\uc774\uc9c0<\/a>\ub97c \ud1b5\ud574 \ud655\uc778\ud558\uc138\uc694.<\/span>\n\t\t<\/ul>\n
\t\t<\/p>\n
<\/div>\n
\t\t\t<\/p>\n
\n
<\/div>\n<\/section>\n