{"id":9102,"date":"2017-11-09T11:22:00","date_gmt":"2017-11-09T02:22:00","guid":{"rendered":"https:\/\/beta.gitple.io\/my_service\/"},"modified":"2021-07-06T17:14:51","modified_gmt":"2021-07-06T08:14:51","slug":"my_service","status":"publish","type":"post","link":"https:\/\/gitple.io\/en\/my_service","title":{"rendered":"Setting up My Service"},"content":{"rendered":"<p>If you have finished the service experience (end-customer section and agent section), reset the default settings to suit your environments and situations.<br \/>\nThe video below shows you the parts that seem to be reset when conducting chat actually.<\/p>\n<p><iframe title=\"[\uae43\ud50c] \u1109\u1165\u1107\u1175\u1109\u1173 \u1109\u1165\u11af\u110c\u1165\u11bc\" width=\"1100\" height=\"619\" src=\"https:\/\/www.youtube.com\/embed\/tcLHoQtsQms?feature=oembed&#038;enablejsapi=1&#038;origin=https:\/\/gitple.io\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/p>\n<p>The contents of the above video are as follows.<\/p>\n<p><strong>Frequently used phrases<\/strong><\/p>\n<ul>\n<li>You can respond to the chat request of the customer quickly using the phrases that were prepared and saved in advance.<\/li>\n<\/ul>\n<p><strong>FAQ management<\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>You can adjust both the category name and display sequence.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><img src=\"http:\/\/guide.gitple.io\/assets\/images\/en\/wsFAQCategory.png\" alt=\"Workspace FAQ Category\" data-origin=\"assets\/images\/wsFAQCategory.png\" \/><\/p>\n<ul>\n<li>Editing a FAQ item\n<ul>\n<li>You can use an image, using HTML elements, besides text.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Tag management<\/strong><\/p>\n<ul>\n<li>You can classify chat more quickly using tags and manage it systematically (statistical processing, etc.).\n<ul>\n<li>Session tag &#8211; tagging about session details<img class=\"\" src=\"http:\/\/guide.gitple.io\/assets\/images\/en\/wsTagSession.png\" alt=\"WS Tag Session\" width=\"366\" height=\"196\" data-origin=\"assets\/images\/en\/wsTagSession.png\" \/><\/li>\n<li>User tag &#8211; tagging about end-customers<img class=\"\" src=\"http:\/\/guide.gitple.io\/assets\/images\/en\/wsTagUser.png\" alt=\"WS Tag User\" width=\"354\" height=\"188\" data-origin=\"assets\/images\/en\/wsTagUser.png\" \/><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Setting business hours<\/strong><\/p>\n<ul>\n<li>You can set \u201cRespond all the time\u201d or details by date.\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><code><\/code>If you select \u201cSet by date\u201d, it can be set as follows. Or, you can set lunchtime additionally.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><img class=\"\" src=\"http:\/\/guide.gitple.io\/assets\/images\/en\/wsBusinessHourLunch.png\" alt=\"WS Business Hour and Lunch\" width=\"544\" height=\"297\" data-origin=\".\/assets\/images\/en\/wsBusinessHourLunch.png\" \/><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Setting alert<\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>A customer inquiry alert can be received via the e-mail or internal messenger (Slack, Jandi, Highworks).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><img src=\"http:\/\/guide.gitple.io\/assets\/images\/en\/wsSettingAlerts.png\" alt=\"Alert Setting\" data-origin=\"assets\/images\/en\/wsSettingAlerts.png\" \/><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you have finished the service experience (end-customer section and agent section), reset the default settings to suit your environments and situations. The video below shows you the parts that seem to be reset when conducting chat actually. The contents [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[237],"tags":[250,251,246,247,248,249],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v16.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Setting up My Service - \ucc57\ubd07\uacfc \uc0c1\ub2f4\uc0ac\ub97c \ub118\ub098\ub4dc\ub294 \uc634\ub2c8\ucc44\ub110 \uace0\uac1d\uc0c1\ub2f4 \uc194\ub8e8\uc158, \uae43\ud50c\ucc57<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gitple.io\/en\/my_service\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Setting up My Service - \ucc57\ubd07\uacfc \uc0c1\ub2f4\uc0ac\ub97c \ub118\ub098\ub4dc\ub294 \uc634\ub2c8\ucc44\ub110 \uace0\uac1d\uc0c1\ub2f4 \uc194\ub8e8\uc158, \uae43\ud50c\ucc57\" \/>\n<meta property=\"og:description\" content=\"If you have finished the service experience (end-customer section and agent section), reset the default settings to suit your environments and situations. The video below shows you the parts that seem to be reset when conducting chat actually. The contents [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/gitple.io\/en\/my_service\" \/>\n<meta property=\"og:site_name\" content=\"\ucc57\ubd07\uacfc \uc0c1\ub2f4\uc0ac\ub97c \ub118\ub098\ub4dc\ub294 \uc634\ub2c8\ucc44\ub110 \uace0\uac1d\uc0c1\ub2f4 \uc194\ub8e8\uc158, \uae43\ud50c\ucc57\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/gitple\/\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/gitple\" \/>\n<meta property=\"article:published_time\" content=\"2017-11-09T02:22:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-07-06T08:14:51+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/guide.gitple.io\/assets\/images\/en\/wsFAQCategory.png\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\">\n\t<meta name=\"twitter:data1\" content=\"1 minute\">\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/gitple.io\/ko\/#organization\",\"name\":\"\\uae43\\ud50c\\ucc57\",\"url\":\"https:\/\/gitple.io\/ko\/\",\"sameAs\":[\"https:\/\/www.facebook.com\/gitple\/\",\"https:\/\/www.youtube.com\/channel\/UCpQv2iWYRmk4xxES_LATVdg\"],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/gitple.io\/ko\/#logo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/gitple.io\/wp-content\/uploads\/2016\/12\/logo_gitple.png\",\"contentUrl\":\"https:\/\/gitple.io\/wp-content\/uploads\/2016\/12\/logo_gitple.png\",\"width\":583,\"height\":347,\"caption\":\"\\uae43\\ud50c\\ucc57\"},\"image\":{\"@id\":\"https:\/\/gitple.io\/ko\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/gitple.io\/ko\/#website\",\"url\":\"https:\/\/gitple.io\/ko\/\",\"name\":\"\\ucc57\\ubd07\\uacfc \\uc0c1\\ub2f4\\uc0ac\\ub97c \\ub118\\ub098\\ub4dc\\ub294 \\uc634\\ub2c8\\ucc44\\ub110 \\uace0\\uac1d\\uc0c1\\ub2f4 \\uc194\\ub8e8\\uc158, \\uae43\\ud50c\\ucc57\",\"description\":\"\\uace0\\uac1d \\uc0c1\\ub2f4 \\uc790\\ub3d9\\ud654, \\ucc57\\ubd07, \\uc2dc\\ub098\\ub9ac\\uc624 \\ubd07, FAQ \\ubd07\",\"publisher\":{\"@id\":\"https:\/\/gitple.io\/ko\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/gitple.io\/ko\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/gitple.io\/en\/my_service#primaryimage\",\"inLanguage\":\"en-US\",\"url\":\"http:\/\/guide.gitple.io\/assets\/images\/en\/wsFAQCategory.png\",\"contentUrl\":\"http:\/\/guide.gitple.io\/assets\/images\/en\/wsFAQCategory.png\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/gitple.io\/en\/my_service#webpage\",\"url\":\"https:\/\/gitple.io\/en\/my_service\",\"name\":\"Setting up My Service - 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