{"id":9099,"date":"2017-11-09T13:09:02","date_gmt":"2017-11-09T04:09:02","guid":{"rendered":"https:\/\/beta.gitple.io\/agent_test\/"},"modified":"2021-07-06T17:14:08","modified_gmt":"2021-07-06T08:14:08","slug":"agent_test","status":"publish","type":"post","link":"https:\/\/gitple.io\/en\/agent_test","title":{"rendered":"Experiencing the service  &#8211; Agent"},"content":{"rendered":"<p>Those who are new to the workspace after signing up for the Gitple service can briefly experience how the Gitple actually works.<br \/>\nThe actually operated service can be broadly understood from two perspectives &#8211; the viewpoint of the customer and that of the agent who responds to the customer.<br \/>\nThe agent uses the workspace and the customer uses the chat App.<br \/>\nThis section will describe topics about end-customers and the next section will describe topics about agents.<br \/>\nThis section uses the workspace for the agent. You can run the simulation as if you are an actual agent in the workspace and see the process in the video below.<\/p>\n<p>&nbsp;<\/p>\n<p><iframe title=\"[\uae43\ud50c] \u1109\u1165\u1107\u1175\u1109\u1173\u110e\u1166\u1112\u1165\u11b7 - \u1109\u1161\u11bc\u1103\u1161\u11b7\u1109\u1161\" width=\"1100\" height=\"619\" src=\"https:\/\/www.youtube.com\/embed\/Cc7iP__UqD8?feature=oembed&#038;enablejsapi=1&#038;origin=https:\/\/gitple.io\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/p>\n<p>Below is a supplementary explanation for the above video.<\/p>\n<h3 id=\"_1-Start chat with a waiting customer\">Starting chat with a waiting customer<\/h3>\n<ul>\n<li>Check the list of end-customers to whom no agent is assigned now, by selecting <strong>\u201cWaiting&#8221;<\/strong>&#8221; list on the chat list on the upper side of the chat screen.<\/li>\n<li>Select an customer from the <strong>\u201cWaiting&#8221;<\/strong> list and click \u201cChange to chat\u201d to open <strong>\u201cInProgress&#8221;<\/strong> list and start a conversation.<\/li>\n<\/ul>\n<h3 id=\"_2-\uace0\uac1d\uacfc-\uc0c1\ub2f4\">2. Chat with a customer<\/h3>\n<ul>\n<li>You can check the information of the end-customer using <strong>\u201cUser information\u201d<\/strong> on the right side of the chat window.<\/li>\n<li>Frequently used phrases can be saved and entered immediately by clicking the &#8220;comment&#8221; button.<\/li>\n<li>The registered FAQ can be entered directly by clicking the &#8220;FAQ&#8221; button.<\/li>\n<\/ul>\n<h3>3. Specifying a user tag<\/h3>\n<ul>\n<li>You can add a user tag at the bottom of the \u201cUser information\u201d window on the right side of the dialog\u00a0window.<\/li>\n<li>\ub300\ud654\ucc3d \uc624\ub978\ucabd\uc758 \uc0ac\uc6a9\uc790 \uc815\ubcf4\ucc3d\uc5d0 \ud55c\ub2e8\uc5d0 \uc0ac\uc6a9\uc790 \ud0dc\uadf8\ub97c \ucd94\uac00\ud560 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li>You can manage the user tag using the <strong>&#8220;Tag manager\u00a0<\/strong><strong>&gt; new tag&#8221;.<\/strong><\/li>\n<\/ul>\n<h3>4. Ending chat and writing a chat note<\/h3>\n<ul>\n<li>Once the consultation is complete, you can create a \u201c<strong>Session note<\/strong>\u201d by clicking \u201c<strong>End chat<\/strong>\u201d. (can enter session note in advance even during consultation)<\/li>\n<li>You can change the \u201ccategory\u201d of the consultation details and add a \u201csession tag\u201d in the \u201c<strong>Session note<\/strong>\u201d.<\/li>\n<li>You can manage the consultation tag using the <strong>&#8220;Tag manager<\/strong><strong>&gt; Session<\/strong><strong>\u00a0tag &#8220;<\/strong><\/li>\n<\/ul>\n<h3>5. Checking the customer and chat statistics<\/h3>\n<ul>\n<li>You can check the list of customers using the <strong>&#8220;Customer List&#8221;<\/strong>.<\/li>\n<li>You can check statistics on chat by period using the <strong>&#8220;Statistics\u201d<\/strong> menu.<\/li>\n<li>(Not in a movie) You can check the full chat history in &#8220;<strong>Session list<\/strong>&#8221; menu.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Those who are new to the workspace after signing up for the Gitple service can briefly experience how the Gitple actually works. The actually operated service can be broadly understood from two perspectives &#8211; the viewpoint of the customer and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[237],"tags":[242,240],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v16.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Experiencing the service - Agent - \ucc57\ubd07\uacfc \uc0c1\ub2f4\uc0ac\ub97c \ub118\ub098\ub4dc\ub294 \uc634\ub2c8\ucc44\ub110 \uace0\uac1d\uc0c1\ub2f4 \uc194\ub8e8\uc158, \uae43\ud50c\ucc57<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/3.39.142.139\/en\/agent_test\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Experiencing the service - Agent - \ucc57\ubd07\uacfc \uc0c1\ub2f4\uc0ac\ub97c \ub118\ub098\ub4dc\ub294 \uc634\ub2c8\ucc44\ub110 \uace0\uac1d\uc0c1\ub2f4 \uc194\ub8e8\uc158, \uae43\ud50c\ucc57\" \/>\n<meta property=\"og:description\" content=\"Those who are new to the workspace after signing up for the Gitple service can briefly experience how the Gitple actually works. The actually operated service can be broadly understood from two perspectives &#8211; the viewpoint of the customer and [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/3.39.142.139\/en\/agent_test\" \/>\n<meta property=\"og:site_name\" content=\"\ucc57\ubd07\uacfc \uc0c1\ub2f4\uc0ac\ub97c \ub118\ub098\ub4dc\ub294 \uc634\ub2c8\ucc44\ub110 \uace0\uac1d\uc0c1\ub2f4 \uc194\ub8e8\uc158, \uae43\ud50c\ucc57\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/gitple\/\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/gitple\" \/>\n<meta property=\"article:published_time\" content=\"2017-11-09T04:09:02+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-07-06T08:14:08+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\">\n\t<meta name=\"twitter:data1\" content=\"2 minutes\">\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/gitple.io\/ko\/#organization\",\"name\":\"\\uae43\\ud50c\\ucc57\",\"url\":\"https:\/\/gitple.io\/ko\/\",\"sameAs\":[\"https:\/\/www.facebook.com\/gitple\/\",\"https:\/\/www.youtube.com\/channel\/UCpQv2iWYRmk4xxES_LATVdg\"],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/gitple.io\/ko\/#logo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/gitple.io\/wp-content\/uploads\/2016\/12\/logo_gitple.png\",\"contentUrl\":\"https:\/\/gitple.io\/wp-content\/uploads\/2016\/12\/logo_gitple.png\",\"width\":583,\"height\":347,\"caption\":\"\\uae43\\ud50c\\ucc57\"},\"image\":{\"@id\":\"https:\/\/gitple.io\/ko\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/gitple.io\/ko\/#website\",\"url\":\"https:\/\/gitple.io\/ko\/\",\"name\":\"\\ucc57\\ubd07\\uacfc \\uc0c1\\ub2f4\\uc0ac\\ub97c \\ub118\\ub098\\ub4dc\\ub294 \\uc634\\ub2c8\\ucc44\\ub110 \\uace0\\uac1d\\uc0c1\\ub2f4 \\uc194\\ub8e8\\uc158, \\uae43\\ud50c\\ucc57\",\"description\":\"\\uace0\\uac1d \\uc0c1\\ub2f4 \\uc790\\ub3d9\\ud654, \\ucc57\\ubd07, \\uc2dc\\ub098\\ub9ac\\uc624 \\ubd07, FAQ \\ubd07\",\"publisher\":{\"@id\":\"https:\/\/gitple.io\/ko\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/gitple.io\/ko\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/3.39.142.139\/en\/agent_test#webpage\",\"url\":\"https:\/\/3.39.142.139\/en\/agent_test\",\"name\":\"Experiencing the service - Agent - \\ucc57\\ubd07\\uacfc \\uc0c1\\ub2f4\\uc0ac\\ub97c \\ub118\\ub098\\ub4dc\\ub294 \\uc634\\ub2c8\\ucc44\\ub110 \\uace0\\uac1d\\uc0c1\\ub2f4 \\uc194\\ub8e8\\uc158, \\uae43\\ud50c\\ucc57\",\"isPartOf\":{\"@id\":\"https:\/\/gitple.io\/ko\/#website\"},\"datePublished\":\"2017-11-09T04:09:02+00:00\",\"dateModified\":\"2021-07-06T08:14:08+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/3.39.142.139\/en\/agent_test#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/3.39.142.139\/en\/agent_test\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/3.39.142.139\/en\/agent_test#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"item\":{\"@type\":\"WebPage\",\"@id\":\"https:\/\/gitple.io\/en\",\"url\":\"https:\/\/gitple.io\/en\",\"name\":\"Home\"}},{\"@type\":\"ListItem\",\"position\":2,\"item\":{\"@id\":\"https:\/\/3.39.142.139\/en\/agent_test#webpage\"}}]},{\"@type\":\"Article\",\"@id\":\"https:\/\/3.39.142.139\/en\/agent_test#article\",\"isPartOf\":{\"@id\":\"https:\/\/3.39.142.139\/en\/agent_test#webpage\"},\"author\":{\"@id\":\"https:\/\/gitple.io\/ko\/#\/schema\/person\/4f4d719e5038dc90cc1d148d52a86d1b\"},\"headline\":\"Experiencing the service &#8211; 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