{"id":9096,"date":"2017-11-09T14:04:11","date_gmt":"2017-11-09T05:04:11","guid":{"rendered":"https:\/\/beta.gitple.io\/visitor_test\/"},"modified":"2021-07-06T17:13:44","modified_gmt":"2021-07-06T08:13:44","slug":"visitor_test","status":"publish","type":"post","link":"https:\/\/gitple.io\/en\/visitor_test","title":{"rendered":"Experiencing the service -Customer"},"content":{"rendered":"<p>Those who are new to the workspace after signing up for the Gitple service can briefly experience how the chat App actually works.<br \/>\nThe actually operated service can be broadly understood from two perspectives &#8211; the viewpoint of the end-user and that of the agent who responds to the customer.<br \/>\nThis section will describe topics about customers and the next section will describe topics about agents.<br \/>\nYou can run the simulation as if you\u2019re an actual customer using the \u201cchatting App Test\u201d function provided by the workspace, and check the consultation process using the video below.<\/p>\n<p>Below is a supplementary explanation for the above video.<\/p>\n<p><iframe title=\"[\uae43\ud50c] \uc11c\ube44\uc2a4 \uccb4\ud5d8 - \ubc29\ubb38\uac1d\" width=\"1100\" height=\"619\" src=\"https:\/\/www.youtube.com\/embed\/JV8RhsuHn7s?feature=oembed&#038;enablejsapi=1&#038;origin=https:\/\/gitple.io\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/p>\n<p>Below is a supplementary explanation for the above video.<\/p>\n<h3 id=\"_1-ChattingApp-Test-Running\">1. Running the &#8220;Chatting App Test<\/h3>\n<ul>\n<li>\u2022 You can run a test by choosing a &#8220;visitor\u201d who has not signed up or &#8220;log-in&#8221; end-customer.<\/li>\n<li>\u2022 If you are a visitor, you have to input the information required by the chat App in order to proceed with the consultation experience on the <code>\"Service settings<\/code> &gt; <code>Chat App\" <\/code> setting screen.<\/li>\n<\/ul>\n<h3 id=\"_2-faq-search\">2. Search for FAQ<\/h3>\n<ul>\n<li>You can view the FAQ information easily on the <code>question list<\/code> after selecting a <code>category<\/code><\/li>\n<li>If there are many contents on the <code>question list<\/code>, you can search for the information directly.<\/li>\n<\/ul>\n<h3 id=\"_3-agent-connecting\">3. Connecting an agent<\/h3>\n<ul>\n<li>You can connect an agent immediately using the <code>\"connect\"<\/code> button.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Those who are new to the workspace after signing up for the Gitple service can briefly experience how the chat App actually works. The actually operated service can be broadly understood from two perspectives &#8211; the viewpoint of the end-user [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[237],"tags":[240,238],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v16.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Experiencing the service -Customer - \ucc57\ubd07\uacfc \uc0c1\ub2f4\uc0ac\ub97c \ub118\ub098\ub4dc\ub294 \uc634\ub2c8\ucc44\ub110 \uace0\uac1d\uc0c1\ub2f4 \uc194\ub8e8\uc158, \uae43\ud50c\ucc57<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gitple.io\/en\/visitor_test\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Experiencing the service -Customer - \ucc57\ubd07\uacfc \uc0c1\ub2f4\uc0ac\ub97c \ub118\ub098\ub4dc\ub294 \uc634\ub2c8\ucc44\ub110 \uace0\uac1d\uc0c1\ub2f4 \uc194\ub8e8\uc158, \uae43\ud50c\ucc57\" \/>\n<meta property=\"og:description\" content=\"Those who are new to the workspace after signing up for the Gitple service can briefly experience how the chat App actually works. The actually operated service can be broadly understood from two perspectives &#8211; the viewpoint of the end-user [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/gitple.io\/en\/visitor_test\" \/>\n<meta property=\"og:site_name\" content=\"\ucc57\ubd07\uacfc \uc0c1\ub2f4\uc0ac\ub97c \ub118\ub098\ub4dc\ub294 \uc634\ub2c8\ucc44\ub110 \uace0\uac1d\uc0c1\ub2f4 \uc194\ub8e8\uc158, \uae43\ud50c\ucc57\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/gitple\/\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/gitple\" \/>\n<meta property=\"article:published_time\" content=\"2017-11-09T05:04:11+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-07-06T08:13:44+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\">\n\t<meta name=\"twitter:data1\" content=\"1 minute\">\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/gitple.io\/ko\/#organization\",\"name\":\"\\uae43\\ud50c\\ucc57\",\"url\":\"https:\/\/gitple.io\/ko\/\",\"sameAs\":[\"https:\/\/www.facebook.com\/gitple\/\",\"https:\/\/www.youtube.com\/channel\/UCpQv2iWYRmk4xxES_LATVdg\"],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/gitple.io\/ko\/#logo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/gitple.io\/wp-content\/uploads\/2016\/12\/logo_gitple.png\",\"contentUrl\":\"https:\/\/gitple.io\/wp-content\/uploads\/2016\/12\/logo_gitple.png\",\"width\":583,\"height\":347,\"caption\":\"\\uae43\\ud50c\\ucc57\"},\"image\":{\"@id\":\"https:\/\/gitple.io\/ko\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/gitple.io\/ko\/#website\",\"url\":\"https:\/\/gitple.io\/ko\/\",\"name\":\"\\ucc57\\ubd07\\uacfc \\uc0c1\\ub2f4\\uc0ac\\ub97c \\ub118\\ub098\\ub4dc\\ub294 \\uc634\\ub2c8\\ucc44\\ub110 \\uace0\\uac1d\\uc0c1\\ub2f4 \\uc194\\ub8e8\\uc158, \\uae43\\ud50c\\ucc57\",\"description\":\"\\uace0\\uac1d \\uc0c1\\ub2f4 \\uc790\\ub3d9\\ud654, \\ucc57\\ubd07, \\uc2dc\\ub098\\ub9ac\\uc624 \\ubd07, FAQ \\ubd07\",\"publisher\":{\"@id\":\"https:\/\/gitple.io\/ko\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/gitple.io\/ko\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/gitple.io\/en\/visitor_test#webpage\",\"url\":\"https:\/\/gitple.io\/en\/visitor_test\",\"name\":\"Experiencing the service -Customer - \\ucc57\\ubd07\\uacfc \\uc0c1\\ub2f4\\uc0ac\\ub97c \\ub118\\ub098\\ub4dc\\ub294 \\uc634\\ub2c8\\ucc44\\ub110 \\uace0\\uac1d\\uc0c1\\ub2f4 \\uc194\\ub8e8\\uc158, \\uae43\\ud50c\\ucc57\",\"isPartOf\":{\"@id\":\"https:\/\/gitple.io\/ko\/#website\"},\"datePublished\":\"2017-11-09T05:04:11+00:00\",\"dateModified\":\"2021-07-06T08:13:44+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/gitple.io\/en\/visitor_test#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/gitple.io\/en\/visitor_test\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/gitple.io\/en\/visitor_test#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"item\":{\"@type\":\"WebPage\",\"@id\":\"https:\/\/gitple.io\/en\",\"url\":\"https:\/\/gitple.io\/en\",\"name\":\"Home\"}},{\"@type\":\"ListItem\",\"position\":2,\"item\":{\"@id\":\"https:\/\/gitple.io\/en\/visitor_test#webpage\"}}]},{\"@type\":\"Article\",\"@id\":\"https:\/\/gitple.io\/en\/visitor_test#article\",\"isPartOf\":{\"@id\":\"https:\/\/gitple.io\/en\/visitor_test#webpage\"},\"author\":{\"@id\":\"https:\/\/gitple.io\/ko\/#\/schema\/person\/4f4d719e5038dc90cc1d148d52a86d1b\"},\"headline\":\"Experiencing the service -Customer\",\"datePublished\":\"2017-11-09T05:04:11+00:00\",\"dateModified\":\"2021-07-06T08:13:44+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/gitple.io\/en\/visitor_test#webpage\"},\"publisher\":{\"@id\":\"https:\/\/gitple.io\/ko\/#organization\"},\"keywords\":[\"Experience\",\"Visitor\"],\"articleSection\":[\"tutorial\"],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/gitple.io\/ko\/#\/schema\/person\/4f4d719e5038dc90cc1d148d52a86d1b\",\"name\":\"gitple\",\"image\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/gitple.io\/ko\/#personlogo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/2246d743a5174534bc59a54997f334a1?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/2246d743a5174534bc59a54997f334a1?s=96&d=mm&r=g\",\"caption\":\"gitple\"},\"sameAs\":[\"https:\/\/www.facebook.com\/gitple\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","_links":{"self":[{"href":"https:\/\/gitple.io\/en\/wp-json\/wp\/v2\/posts\/9096"}],"collection":[{"href":"https:\/\/gitple.io\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gitple.io\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gitple.io\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gitple.io\/en\/wp-json\/wp\/v2\/comments?post=9096"}],"version-history":[{"count":5,"href":"https:\/\/gitple.io\/en\/wp-json\/wp\/v2\/posts\/9096\/revisions"}],"predecessor-version":[{"id":16953,"href":"https:\/\/gitple.io\/en\/wp-json\/wp\/v2\/posts\/9096\/revisions\/16953"}],"wp:attachment":[{"href":"https:\/\/gitple.io\/en\/wp-json\/wp\/v2\/media?parent=9096"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gitple.io\/en\/wp-json\/wp\/v2\/categories?post=9096"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gitple.io\/en\/wp-json\/wp\/v2\/tags?post=9096"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}