{"id":9080,"date":"2018-08-09T18:22:15","date_gmt":"2018-08-09T09:22:15","guid":{"rendered":"https:\/\/beta.gitple.io\/use-case-lottehome-cocoya\/"},"modified":"2021-07-06T17:10:57","modified_gmt":"2021-07-06T08:10:57","slug":"use-case-lottehome-cocoya","status":"publish","type":"post","link":"https:\/\/gitple.io\/en\/use-case-lottehome-cocoya","title":{"rendered":"Immediately Start a Chat about your Pets \u2013 Cocoya, Lotte Home Shopping\u2019s Pet Specialized Shopping Mall"},"content":{"rendered":"

 <\/p>\n

Cocoya chose Gitple as their 1:1 live chat service. They are a pet specialized online shopping mall by Lotte Home Shopping. They opened in December 2017 to support healthy pet culture and to help SMB pet businesses with difficulties in securing distribution networks. 80% of their products are from SMB businesses, including pet products, veterinarian counseling, and pet culture information services.
\nAs a result, Lotte Home Shopping has implemented a service improvement to focus on the growing pet market. To increase pet owners\u2019 satisfaction, they have moved on from their existing online bulletin to introducing Gitple<\/strong> and renewing it to a 1:1 live chat consultation environment<\/strong>.<\/p>\n

 <\/p>\n

Limits of the General Online Bulletin<\/h4>\n

Before introducing Gitple, Cocoya operated up to 48 hours (weekdays)<\/strong> consultation service about animal behavior, training, and nutrition. Interactive communication was difficult as it was impossible to provide real-time answers. Since it took time to give quick answers, there were limitations of interactive communication and customers eventually earned little information and benefit.<\/p>\n

\"\"<\/p>\n

\"\"<\/p>\n

Introducing the 1:1 Live Chat<\/h4>\n

After the introduction of Gitple<\/strong>, customers were easily able to start a 1:1 chat <\/strong>consult with their iPhone\/Android app or mobile web. Questions and answers were available in real-time<\/strong> and customers were able to expect more in-depth answers.<\/p>\n

\"\"<\/p>\n

Additionally, along with the answers, agents can recommend their business\u2019 products through Gitple\u2019s product recommendation feature<\/strong>. When a customer is having trouble choosing what product they should buy, he\/she can search for keywords<\/strong> and get real-time recommendations. <\/strong>The agent can directly find the product and deliver it during the chat, so immediate marketing results<\/strong> can be expected as well.<\/p>\n

 <\/p>\n

If you want to know more about Gitple’s features that\u00a0 improve customer satisfaction,<\/p>\n

please contact<\/strong> us NOW.<\/p>\n


\n\"\"<\/a>
\n<\/span><\/p>\n

\n","protected":false},"excerpt":{"rendered":"

  Cocoya chose Gitple as their 1:1 live chat service. They are a pet specialized online shopping mall by Lotte Home Shopping. They opened in December 2017 to support healthy pet culture and to help SMB pet businesses with difficulties […]<\/p>\n","protected":false},"author":1,"featured_media":8893,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[236],"tags":[],"yoast_head":"\nImmediately respond to customer needs - Lotte Home Shopping "Cocoya" for pet<\/title>\n<meta name=\"description\" content=\"After the introduction of Gitple chat, customers can easily start a 1: 1 chat in iPhone \/ Android app or mobile web. Since questions and answers are available in real time, customers can expect more in-depth answers. In addition, the agent can recommend their products through the product recommendation feature of Gitple, along with the answers they want. 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