{"id":9079,"date":"2018-08-28T17:02:52","date_gmt":"2018-08-28T08:02:52","guid":{"rendered":"https:\/\/beta.gitple.io\/usecase-pororot\/"},"modified":"2021-07-06T17:10:35","modified_gmt":"2021-07-06T08:10:35","slug":"usecase-pororot","status":"publish","type":"post","link":"https:\/\/gitple.io\/en\/usecase-pororot","title":{"rendered":"Introduction of Hybrid Chat – Pororot"},"content":{"rendered":"

Pororot is an AI character social robot that acts as a friend for children in their growth stage by supporting education, conversation, recreation, and schedule management. Pororot has given answers through their website\u2019s FAQ and simple live chat.<\/p>\n

Moving from Simple Live Chat to a Hybrid Chatbot<\/b><\/h4>\n

Pororot was using a live chat solution but the counseling features in their website only worked as a process in which the agent directly responded within business hours. In this case, they were concerned introducing a chatbot can lead to inappropriate user experience. That is why a hybrid chat solution was required, being able to maintain the existing user experience system, reducing customer complaints, and efficiently managing agents\u2019 work.<\/p>\n

\"\"<\/p>\n

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Maintain Existing Customer Experience and Introduce Chatbot as Needed<\/b><\/h4>\n

Gitple enabled consults to be done anytime through the AI Chatbot. In these following cases, agents can handle consults:<\/p>\n

\"\"<\/p>\n

When a customer asks questions that a chatbot cannot answer for several times.<\/h4>\n

 <\/p>\n

\"\"<\/p>\n

When a customer wants a direct communication with an agent during a chat with a chatbot.<\/h4>\n

 <\/p>\n

Also, a chatbot can be assigned during a chat with an agent.
\nThis feature is a unique service from Gitple that can also be used in scenarios such as surveys, agreement procedures, and happy calls.<\/p>\n

\"\"<\/p>\n

Assign a Chatbot to Customers During a Chat with an Agent in Scenarios such as Surveys, Agreement Procedures, and Happy Calls.<\/h4>\n

Gitple also provides an interface that allows easy linkage with AI engines (Minds Lab, Selvas, IBM Watson, etc.), and is structured as a cloud service which can quickly respond to chat UI\/UX. Our customers can design the user experience, increase work efficiency, and improve customer satisfaction.<\/p>\n

If you want to know more about Gitple’s features that improve customer satisfaction,<\/p>\n

please contact<\/strong> us NOW.<\/p>\n


\n\"\"<\/a>
\n<\/span><\/p>\n

\n","protected":false},"excerpt":{"rendered":"

Pororot is an AI character social robot that acts as a friend for children in their growth stage by supporting education, conversation, recreation, and schedule management. Pororot has given answers through their website\u2019s FAQ and simple live chat. Moving from […]<\/p>\n","protected":false},"author":1,"featured_media":8901,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[236],"tags":[],"yoast_head":"\nIntroduction of hybrid chat - Pororot - Pororot<\/title>\n<meta name=\"description\" content=\"Pororot was using a live chat solution, but the counseling function of Porrot homepage was a method in which the counselor directly responded within business hours. In this case, there was a concern that the introduction of a chatbot instead of a hybrid would lead to an inappropriate customer experience due to the chatbot. 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