{"id":14011,"date":"2020-09-03T14:06:44","date_gmt":"2020-09-03T05:06:44","guid":{"rendered":"https:\/\/gitple.io\/?page_id=14011"},"modified":"2022-08-03T19:21:20","modified_gmt":"2022-08-03T10:21:20","slug":"cloud","status":"publish","type":"page","link":"https:\/\/gitple.io\/en\/cloud","title":{"rendered":"Meet our Chatbots and Live Chat Features and Engage with Customers | Gitple Cloud"},"content":{"rendered":"

[vc_row full_width=”stretch_row” equal_height=”yes” css=”.vc_custom_1598517528883{border-bottom-width: 120px !important;}”][vc_column][\/vc_column][vc_column el_class=”add-half-background”][vc_row_inner equal_height=”yes” content_placement=”top” el_class=”gitple-home-top-inner-row”][vc_column_inner][vc_empty_space height=”150px” el_class=”responsive_space”][\/vc_column_inner][vc_column_inner width=”5\/12″][vc_empty_space height=”24px” el_class=”u-display-none-for-mobile”][vc_column_text]<\/p>\n

Dealing with customers LIKE A PRO<\/strong><\/div>\n

[\/vc_column_text][vc_empty_space height=”16px”][vc_column_text]<\/p>\n

No need to go back and
\nforth between chat windows.
\nGitpleChat can handle them all.<\/strong><\/div>\n

[\/vc_column_text][vc_empty_space height=”36px”]\n Start FREE<\/span>\n <\/a>[vc_empty_space height=”24px”]

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Try all features for free for 30 days.<\/p>\n<\/div>

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Our product experts will help you with the initial setup.<\/p>\n<\/div>[vc_empty_space height=”40px”][\/vc_column_inner][vc_column_inner width=”7\/12″]

[vc_single_image image=”18391″ img_size=”full” el_class=”margin-adjust”]<\/div><\/div>[\/vc_column_inner][vc_column_inner][vc_empty_space height=”60px”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1598521762006{background-color: #f0f4f2 !important;}”][vc_column offset=”vc_hidden-xs”][vc_empty_space height=”50px”][vc_column_text]<\/p>\n
Why Gitple Chat?<\/div>\n

[\/vc_column_text][vc_empty_space height=”50px”][vc_tta_tour style=”modern” shape=”square” color=”white” spacing=”10″ gap=”30″ controls_size=”lg” active_section=”1″ pagination_style=”flat-square” css_animation=”none” el_class=”feature-tab”][vc_tta_section tab_id=”1576031758948-afaeb0e4-ecc4″ title=”<\/p>\n

Use chatbots for customer service support<\/h5>\n
Chatbots can help simple enquiries and agents can enter for detailed solutions.<\/div>\n

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Integrate with External Channels<\/h5>\n
Reply to leaving customers through KakaoTalk, SMS, and phone calls.<\/div>\n

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Multi-brand Management<\/h5>\n
All chats from multiple websites can be managed at once!<\/div>\n

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Customer Data Management<\/h5>\n
Manage previous chats and all data in relation to it.<\/div>\n

” tab_id=”1598507218421-aa0e7465-cdea”][vc_single_image image=”18399″ img_size=”full” css_animation=”bottom-to-top” el_class=”gitple-feature-tour-img”][\/vc_tta_section][\/vc_tta_tour][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1598521769516{background-color: #f0f4f2 !important;}”][vc_column offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm”][vc_empty_space height=”20px”][vc_column_text]<\/p>\n

Why Gitple Chat?<\/h4>\n

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Connected response between agent and chatbot<\/h5>\n

Chatbots can solve simple enquiries and agents
\ncan help with more detailed solutions.<\/p>\n<\/div>\n

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Various expansion services<\/h5>\n

Respond to customers who left during the chat
\nthrough Kakao Consultation Talk, BizChat,
\nand phone calls.<\/p>\n<\/div>\n

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Multi-brand<\/h5>\n

Chats from multi-brands can be
\nmanaged at once with Gitple Chat<\/p>\n<\/div>\n

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Customer data management<\/h5>\n

You are able to manage customers’
\nprevious chats and relative data.<\/p>\n<\/div>\n

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Automate Responses with the FAQ Bot<\/h4>\n

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5-level FAQ Bot<\/h5>\n
FAQ bots answer up to 70% of all simple enquiries. With the 5-level system, a more detailed dialogue can be created.<\/div>\n

” tab_id=”1576038421136-b899eb70-47a7″][vc_single_image image=”18401″ img_size=”full” alignment=”center” css_animation=”bottom-to-top” el_class=”gitple-feature-tour-img”][\/vc_tta_section][vc_tta_section title=”<\/p>\n

Natural Language & Synonym Processing<\/h5>\n
The answers your customers need, the FAQ bot cant find them smart.<\/div>\n

” tab_id=”1576038421176-5d0b7834-04ef”][vc_single_image image=”18403″ img_size=”full” css_animation=”bottom-to-top” el_class=”gitple-feature-tour-img”][\/vc_tta_section][vc_tta_section title=”<\/p>\n

Manage a large number of FAQ data<\/h5>\n
You can upload bulk FAQ questions and answers as an Excel file.<\/div>\n

” tab_id=”1576038421214-6ce61fcb-9cd7″][vc_single_image image=”18405″ img_size=”full” css_animation=”bottom-to-top” el_class=”gitple-feature-tour-img”][\/vc_tta_section][\/vc_tta_tour][vc_empty_space][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1659433557242{background-color: #f0f4f2 !important;}”][vc_column offset=”vc_hidden-xs”][vc_empty_space height=”50px”][vc_column_text]<\/p>\n

Not a dumb robot
\nPersonalized inquiries also can be automated<\/div>\n

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Utilizing customer information<\/h5>\n
Chatbot can provide personalized solution without human agents by connecting log-in information.<\/div>\n

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Easy-tp-use Bot Builder with intuitive interface<\/h5>\n
Design customers journey by yourself.<\/div>\n

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FAQ Bots for
\nAutomatic Responses<\/h4>\n

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3level FAQ Bot<\/h5>\n

FAQ bots can answer up to 70%
\nof frequently asked questions. With the 3level system,
\na more detailed dialogue can be done.<\/p>\n<\/div>\n

[\/vc_column_text][vc_single_image image=”14488″ img_size=”full” alignment=”center” el_class=”gitple-image-desc”][vc_column_text]<\/p>\n

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Keyword Search<\/h5>\n

Enable customers to use keywords and let them
\nfind the solution they want easily.<\/p>\n<\/div>\n

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FAQ Upload \/ Download<\/h5>\n

You can upload an Excel file with FAQs
\nwhich makes it easier to manage questions.<\/p>\n<\/div>\n

[\/vc_column_text][vc_empty_space height=”20px”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1659433611322{background-color: #f7f7f7 !important;}”][vc_column offset=”vc_hidden-xs”][vc_column_text]<\/p>\n

Features for Stronger Customer Engagement<\/h4>\n

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Skill Assignment<\/h5>\n
Specialised agents can be assigned considering the type of customers, such as foreign customers, VIP customers, etc.<\/div>\n

” tab_id=”1576038430898-7d856a6d-5c73″][vc_single_image image=”18411″ img_size=”full” css_animation=”bottom-to-top” el_class=”gitple-feature-tour-img”][\/vc_tta_section][vc_tta_section title=”<\/p>\n

Chat Transfer \/ Agent Entrance<\/h5>\n
Chats in progress can be quickly transferred to certain agents, and agents can enter into empty chats. There’s no need for customers to wait.<\/div>\n

” tab_id=”1576038430944-e1e6b4ec-9efb”][vc_single_image image=”18413″ img_size=”full” css_animation=”bottom-to-top” el_class=”gitple-feature-tour-img”][\/vc_tta_section][vc_tta_section title=”<\/p>\n

Saved Answers<\/h5>\n
Save frequently used answers and respond to your customers quicker.<\/div>\n

” tab_id=”1576038430991-2dedc6e4-7a53″][vc_single_image image=”18415″ img_size=”full” css_animation=”bottom-to-top” el_class=”gitple-feature-tour-img”][\/vc_tta_section][vc_tta_section title=”<\/p>\n

Real-time Translation \/ Multi-language Support<\/h5>\n
Translate into many languages, real-time. Engage with customers from anywhere around the globe!<\/div>\n

” tab_id=”1598510929243-895fbedc-6412″][vc_single_image image=”18417″ img_size=”full” css_animation=”bottom-to-top” el_class=”gitple-feature-tour-img”][\/vc_tta_section][\/vc_tta_tour][vc_empty_space][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” gap=”35″ content_placement=”middle” css=”.vc_custom_1659433584205{background-color: #f0f4f2 !important;}”][vc_column][vc_empty_space height=”84px” el_class=”responsive_space-small”][vc_column_text]<\/p>\n

Tooltips, the Secret to Reducing Customer Churn<\/div>\n

[\/vc_column_text][vc_empty_space height=”24px” el_class=”responsive_space-small”][\/vc_column][vc_column width=”1\/12″ offset=”vc_hidden-xs”][\/vc_column][vc_column width=”6\/12″][vc_single_image image=”14316″ img_size=”full”][\/vc_column][vc_column width=”1\/12″ offset=”vc_hidden-xs”][\/vc_column][vc_column width=”3\/12″][vc_column_text]<\/p>\n

Deliver different messages depending on the types of customers<\/div>\n

[\/vc_column_text][vc_empty_space][vc_column_text]<\/p>\n

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Greet your customers inform them!<\/div>\n
Different messages can be sent depending on the timing, webpage, and the type of the customer.<\/div>\n<\/div>\n

[\/vc_column_text][vc_empty_space][vc_column_text]<\/p>\n

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The tooltip message<\/div>\n
will help your customer think twice.<\/div>\n<\/div>\n

[\/vc_column_text][vc_empty_space height=”40px”][\/vc_column][vc_column width=”1\/12″ offset=”vc_hidden-xs”][\/vc_column][vc_column][vc_empty_space height=”100px” el_class=”u-display-none-for-mobile”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1598522386927{background-color: #f0fff6 !important;}”][vc_column offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm”][vc_empty_space height=”20px”][vc_column_text]<\/p>\n

Agent Specialized Features
\nIncrease Customer Satisfaction<\/h4>\n

[\/vc_column_text][vc_empty_space height=”45px”][vc_single_image image=”14498″ img_size=”full” alignment=”center” el_class=”gitple-image-desc”][vc_column_text]<\/p>\n

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Assign Skills<\/h5>\n

Specialized agents can be assigned considering the type of customers,
\nsuch as foreign customers, VIP customers, etc.<\/p>\n<\/div>\n

[\/vc_column_text][vc_single_image image=”14496″ img_size=”full” alignment=”center” el_class=”gitple-image-desc”][vc_column_text]<\/p>\n

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Chat Transfer \/ Specialized Agent Entrance<\/h5>\n

Chats in progress can be quickly transferred
\nto specialized agents during a session,
\nso there’s no need for customers to wait.<\/p>\n<\/div>\n

[\/vc_column_text][vc_single_image image=”14504″ img_size=”full” alignment=”center” el_class=”gitple-image-desc”][vc_column_text]<\/p>\n

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Real-time Translation \/ Multi-language Support<\/h5>\n

Optimized in dealing with global customers
\nas a real-time translation to
\nmany languages is available.<\/p>\n<\/div>\n

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Why don’t we get started?<\/div>\n

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Gitple Chat Guide<\/div>\n

[\/vc_column_text][vc_empty_space][vc_single_image image=”13925″ img_size=”full” alignment=”center”][vc_empty_space height=”48px”][vc_column_text]<\/p>\n

If it’s your first to Gitple Chat, start with this guide!<\/div>\n
There are only a few steps to follow before you can start chatting with customers.<\/div>\n

[\/vc_column_text][vc_empty_space height=”33px”]\n Read More<\/span>\n <\/a>[\/vc_column][vc_column width=”4\/12″ el_class=”ease-use-card”][vc_column_text]<\/p>\n

Gitple Chat Tutorial Videos<\/div>\n

[\/vc_column_text][vc_empty_space][vc_single_image image=”13929″ img_size=”full” alignment=”center”][vc_empty_space height=”48px”][vc_column_text]<\/p>\n

Only 2 minutes and you’ll be able to make your own FAQ bot.<\/div>\n
Let’s answer all frequently asked questions with the FAQ bot.<\/div>\n

[\/vc_column_text][vc_empty_space height=”58px”]\n Read More<\/span>\n <\/a>[\/vc_column][vc_column width=”4\/12″ el_class=”ease-use-card”][vc_column_text]<\/p>\n

Customer Case Studies<\/div>\n

[\/vc_column_text][vc_empty_space][vc_single_image image=”13927″ img_size=”full” alignment=”center”][vc_empty_space height=”48px”][vc_column_text]<\/p>\n

Meet our users who have satisfied their customers with Gitple Chat.<\/div>\n
You’ll be able to see Gitple Chat insights through their experiences.<\/div>\n

[\/vc_column_text][vc_empty_space height=”58px”]\n Read More<\/span>\n <\/a>[\/vc_column][vc_column][vc_empty_space height=”130px”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” content_text_aligment=”center” simple_background_color=”#81d742″ el_class=”want-to-know-more-gitple-row”][vc_column]

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Want to know more about Gitple Chat?<\/div>\n
Leave a message about enquiries regarding solution or business alliance.<\/div>\n

[\/vc_column_text]\n Make Enquiries<\/span>\n <\/a>[vc_empty_space height=”80px” el_class=”responsive_space-tiny”]\t\t<\/div>\n\t<\/div>\n<\/div><\/div>[\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

[vc_row full_width=”stretch_row” equal_height=”yes” css=”.vc_custom_1598517528883{border-bottom-width: 120px !important;}”][vc_column][\/vc_column][vc_column el_class=”add-half-background”][vc_row_inner equal_height=”yes” content_placement=”top” el_class=”gitple-home-top-inner-row”][vc_column_inner][vc_empty_space height=”150px” el_class=”responsive_space”][\/vc_column_inner][vc_column_inner width=”5\/12″][vc_empty_space height=”24px” el_class=”u-display-none-for-mobile”][vc_column_text] Dealing with customers LIKE A PRO [\/vc_column_text][vc_empty_space height=”16px”][vc_column_text] No need to go back and forth between chat windows. GitpleChat can handle them all. [\/vc_column_text][vc_empty_space height=”36px”][vc_empty_space […]<\/p>\n","protected":false},"author":1,"featured_media":14382,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"\nMeet our Chatbots and Live Chat Features and Engage with Customers | Gitple Cloud - \ucc57\ubd07\uacfc \uc0c1\ub2f4\uc0ac\ub97c \ub118\ub098\ub4dc\ub294 \uc634\ub2c8\ucc44\ub110 \uace0\uac1d\uc0c1\ub2f4 \uc194\ub8e8\uc158, \uae43\ud50c\ucc57<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gitple.io\/en\/cloud\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Meet our Chatbots and Live Chat Features and Engage with Customers | Gitple Cloud - \ucc57\ubd07\uacfc \uc0c1\ub2f4\uc0ac\ub97c \ub118\ub098\ub4dc\ub294 \uc634\ub2c8\ucc44\ub110 \uace0\uac1d\uc0c1\ub2f4 \uc194\ub8e8\uc158, \uae43\ud50c\ucc57\" \/>\n<meta property=\"og:description\" content=\"[vc_row full_width=”stretch_row” equal_height=”yes” css=”.vc_custom_1598517528883{border-bottom-width: 120px !important;}”][vc_column][\/vc_column][vc_column el_class=”add-half-background”][vc_row_inner equal_height=”yes” content_placement=”top” el_class=”gitple-home-top-inner-row”][vc_column_inner][vc_empty_space height=”150px” el_class=”responsive_space”][\/vc_column_inner][vc_column_inner width=”5\/12″][vc_empty_space height=”24px” el_class=”u-display-none-for-mobile”][vc_column_text] Dealing with customers LIKE A PRO [\/vc_column_text][vc_empty_space height=”16px”][vc_column_text] No need to go back and forth between chat windows. GitpleChat can handle them all. 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