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TUTORIAL

  • Those who are new to the workspace after signing up for the Gitple service can briefly experience how the chat App actually works. The actually operated service can be broadly understood from two perspectives - the viewpoint of the end-user and that of the agent who responds to the customer. This section

  • Those who are new to the workspace after signing up for the Gitple service can briefly experience how the Gitple actually works. The actually operated service can be broadly understood from two perspectives - the viewpoint of the customer and that of the agent who responds to the customer. The agent uses

  • What is agent assignment? Agent assignment refers to the method of assigning an agent who will respond to the end-customer, if the end-customer has requested an agent. You can set the “Automatic assignment” method that connects an agent automatically using the "Team manager > Operation > Customer response> Agent routing method" menu, or

  • If you have finished the service experience (end-customer section and agent section), reset the default settings to suit your environments and situations. The video below shows you the parts that seem to be reset when conducting chat actually. The contents of the above video are as follows. Frequently used phrases You can respond

  • If you have viewed “Setting My Service” (https://gitple.io/en/my_service/), let us explain how to handle the case that the agent is absent when receiving an actual client request, based on two parts. In a situation that “message acceptance” is displayed if the agent working hours set in the “Service setting >

  • Is it hard to keep the workspace open all the time? However, you don’t want to miss important client inquiries, do you? For those people who’re in your situation, let us introduce an alarm setting method that can process the inquiry of the end-customer without waiting. The explanation is based on Slack

  • If you have completed all of the above tutorials, now is the time to link directly with your services. Anyone can easily integrate the chat solution without the support of developers. (It takes less than 1 minute for actual linking.)   How to link to regular web pages (internal homepage, single page, hybrid