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Live chat for
customer support

Chatbots reduce customer support costs to 1/10,
Get 24x higher efficiency with live chat.

Live chat for customer support

Chatbots reduce customer support costs to 1/10, Get 24x higher efficiency with live chat.

26% of customer requests were resolved automatically and five times more requests were processed daily by an agent.

0x customer support requests โฌ†๏ธ

Compared to call, the number of customer support by chat was 10 times higher when there are seasonal factors.

One manages all

Manage customer requests professionally and systematically. This gives unique and specific values to the O2O services or franchise companies.

20% improvement in customer satisfaction

Agents can focus more on important customer requests and enhance customer satisfaction. Check with customer satisfaction feedback.

Your customers can talk to your agents in real-time.

๐Ÿ•’ Only 5 minutes to get integration.
โœ… Dozens of SDK can be integrated both to website and mobile app.
๐Ÿƒโ€โ™‚๏ธ In-App feature keep customers stay in your Web/App and complete the requests which gives longer stay in your service.
๐Ÿ—‚ You can use your company's own meta information for customer support.
๐Ÿ”” App Push and SMS as external messages can be integrated.

Are agents struggling with customer requests? Let the Chatbot handle customer support to relieve agent's workload.

๐Ÿ’โ€โ™€๏ธ Chatbot respond 1st line support and able to provide to respond 24x7 on customer requests.
๐Ÿค– FAQ bots are built-in, or you can create your own custom chatbot.
๐Ÿ›Ž FAQ can be answered by Chatbot and reduces the number of simple requests.
๐Ÿ˜ Customers can be responded 24x7 by contact center and customer satisfaction can be enhanced.
๐Ÿ•’ Customer waiting time is reduced and complaints diminished.

Build your own chat app

๐Ÿ‘‹ You can customize the messages of the chat app to suit your service.
๐ŸŽจ Customize your design to match your brand / concept.
๐Ÿคนโ€โ™€๏ธ Change the design by taking advantage of default themes or by editing your own CSS.
๐ŸŽ Five color themes are supported.
๐Ÿ“ฃ You can also show the chat app when needed or open the chat window automatically.

Use the professional customer support platform features of your contact center with live chat.

FAQ bot

Respond to your customers by turning your FAQ data into chatbots.

Simultaneous chat

Agents can utilize the Workspace screen, which is easy to respond to customer requests by 1x1.

Session Transfer

You can transfer session to another agent or agent group during the conversation.

Summary Note

You can leave notes during the support and you can update the support notes even when you are finished.

Session/Customer Tags

You can tag and manage the content of the support or the customer.

Get personalized customer information

By utilizing metadata, you can use your own information for the support. (Membership rating, links to internal information, etc.)

Skill Routing

You can allocate your agent based on the support category, customer tags and so on.

Statistics Report

You can see the number of supports by agent in charge, which Chatbot was used, and what kinds of questions were requested.

Gitple is AWS Standard Technology Partner.

Gitple is an Amazon APN Certified Partner, providing AWS customers with a chatbot and live chat customer support service on cloud. We actively leverage the AWS network infrastructure, including the APN Portal, AWS Events, AWS Marketplace, and Test Drive.

SDK List

You can easily integrate with your own web and mobile.

Get Started Today